Customer Service Logistics Executive
Esher
£25,000
Office based in probation with the flexibility of working 2 days a week from remotely after.
About the Role
An exciting opportunity has arisen for a passionate and motivated Customer Service Logistics Executive to join a successful and expanding global company who are respected in their industry. The main purpose of this role is to provide customers with an exceptional service, making sure that their experience is as trouble-free and seamless as possible.
This role is ideal for someone who thrives in a fast-paced environment and prides themselves in providing the best service possible to their clients or customers.
Key Responsibilities
* Daily management of customer orders, working closely with the Sales team by monitoring orders and by verifying deliveries.
* Building relationships with customers, providing all the necessary updates, but also offering support and ensuring resolution to customers’ complaints.
* Proactively handling customers’ complaints by communicating with stakeholders
* Ensure daily communication with the Sales team so that the commercial strategy is aligned.
* Handling inbound and outbound calls professionally and with a sense of urgency.
About You
* Previous experience in a customer service role which could have been gained from any industry, particularly those that are fast paced and demanding.
* Excellent organisational skills with strong attention to detail and accuracy.
* Confident, robust and a personable communicator, able to build positive relationships with internal and external stakeholders.
* Strong IT literacy in Microsoft Office applications, particularly Excel.
* Experience of using a CRM system is preferred but not essential.
* Ability to manage multiple tasks and priorities in a fast-paced environment.
* Proactive, adaptable and solution-focused approach to work.
What We Offer
* Competitive salary
* Early finish every other Friday
* Flexible start and finish times as long as start time is between 8-9.30am
* Company pension contributions
* Ongoing training and development opportunities
* Critical illness cover
* Death in service
* Health cash plan
* 25 days holiday plus bank holidays
Apply Today
If you are ready to take the next step in your career and join a company that values its people and rewards success, we would love to hear from you