Job description
LOCATION: Fully Remote
SALARY: £30,000–£34,000 FTE (£27,000–£30,600 actual for 33.75 hours) + £3,000 overnight bonus
About the Role
There is now an opening for an experienced counselling professional to join a growing, service-led organisation providing employee support and occupational health services.
You will provide emotional support via a 24/7 helpline, complete clinical and risk assessments, act as an online CBT mentor, and handle calls, emails, and live chat contacts.
Key Responsibilities
* Provide high-quality telephone counselling and online CBT support.
* Assess client needs and direct to appropriate support.
* Manage distressed clients, safeguarding issues, and risk concerns.
* Record all interactions accurately on internal systems.
* Complete training and use skills in trauma, suicide, and safeguarding.
* Meet individual and team goals, managing calls and enquiries efficiently.
What We’re Looking For
* Diploma Level 4 in Counselling with 150+ counselling hours.
* Minimum 12 months post-qualification experience.
* Registered with a recognised professional counselling body.
* Comfortable in a fast-paced helpline environment.
* Strong computer and CRM skills.
* Experience handling safeguarding and suicidal ideation.
What We Offer
* Competitive salary and benefits.
* Guaranteed £3,000 overnight bonus.
* Supportive, professional team.
* Career development and training opportunities.
* Staff wellbeing initiatives and company incentives.
Apply Now