We are looking for a team player with an interest in assisting overseas visitors accessing healthcare. The successful candidate will have an eye for detail, be inquisitive and curious, and capable of inputting data and managing a team diary. Responsibilities include initiating process duties, taking messages, and directing information to the appropriate team members.
The role involves handling a substantial and timely workload, with some tasks starting at 10:30 am to check emails and prepare for the day.
Main duties of the job
* Loading data received via email or physical forms onto a database, checking for existing information.
* Adding data to a shared diary sheet.
* Creating online files and sending initial correspondence via physical mail or email.
* Sharing information with the team for diary planning over two weeks.
* Answering calls and taking messages accurately.
* Sending emails with precise information in line with government guidelines and Trust values. Training will be provided.
About us
Diversity makes us interesting... Inclusion is what will make us outstanding.
We are committed to creating an inclusive culture where background is no barrier, enabling all staff to deliver outstanding care and authentically represent our patient community.
We welcome applications from all sections of the community, with reasonable adjustments for disabled applicants. Applicants with a disability meeting the minimum criteria are eligible for a guaranteed interview.
For application assistance, contact the recruitment team at 0118 322 6997 or 0118 322 5342.
Communication will primarily be via email; please inform us if you prefer a different contact method.
Job responsibilities
* Checking eligibility of patients for NHS secondary or acute services, particularly regarding payment.
* Loading data onto a database, verifying existing information, and maintaining diaries.
* Creating online files and sending correspondence.
* Checking NHS numbers and status banners on the NHS spine.
* Sharing information with the team for diary planning.
* Answering calls and taking messages.
* Occasionally witnessing patients providing physical evidence.
* Sending accurate emails aligned with guidelines and values. Training will be given.
Person Specification
* Understanding of charging regulations and reasons for this work.
* Experience in a specialist area, not necessarily overseas visitors.
* Secretarial/PA skills with data input experience.
* Proficiency in using EPR.
* Ability to explain past issues succinctly and handle issues outside the remit.
Regulations and Checks
* Knowledge of Charging Regulations 2015 and invoicing processes.
* Understanding of collaboration with Finance for invoicing.
* Awareness of the Rehabilitation of Offenders Act and DBS check requirements.
Salary: £24,937 to £26,598 per annum, pro-rata.
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