We are Circet IRE & UK, Europe's leading telecommunications infrastructure provider. Our Installs Division is looking for dedicated Service Delivery Technicians to work in the field at residential customer premises in and around Reading - RG.
Watch our short video to learn more: https://www.youtube.com/watch?v=v2Wi1VTKElk
Key Accountabilities
* Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
* Work outdoors in a physically demanding role and in potentially adverse weather to complete multiple installations per day.
* Maintain high standards of customer service by ensuring all interactions with residents, clients and third‑party stakeholders are professional and solution‑focused.
* Expertly perform full fibre installations, including surveying, testing and troubleshooting, ensuring adherence to quality and industry standards.
* Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions and provide risk assessments, ensuring full compliance with safety and regulatory standards.
* Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience.
* Consistently meet Circet's safety standards, proactively identifying and addressing potential risks in the field.
* Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
* Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.
Benefits
* Salary: £32,000 – £40,000+ once qualified.
* Full equipment provided, including company van and fuel card.
* Full training provided – industry‑leading training and development for all staff.
* Company Pension Scheme.
* Yearly Bonus Scheme.
* Annual Leave (bonus days available).
* Death in Service benefit.
* Promotional opportunities.
Requirements
* Ability to excel in a physically demanding role that requires regular pole/ladder climbing (up to 15 metres), working underground and manual handling of heavy weight in potentially adverse weather conditions.
* Full Clean UK Driving Licence (Manual).
* Basic DBS Check.
* Strong customer‑facing skills and ability to interpret customer requirements regardless of their technical knowledge.
* A telecoms background is preferred, but we will train engineers brand new to the industry with the right attitude, personality and transferrable skillset.
* Good base understanding of the importance of Health & Safety in engineering.
* Full right to work in the UK.
Additional Information
* The normal working hours are 40 hours per week, Monday to Friday, with an expectation to work one Saturday in every four.
* Nature of work may involve considerable travel time outside normal office hours with no additional remuneration.
Alternative job titles: Fibre Engineer, Principal Engineer, Service Technician, FTTP Engineer, FTTH Engineer, Field Engineer, Installation Technician, Customer Installation Engineer, Telecoms Engineer, Field Service Engineer, Cabling Engineer, Data Cabling Engineer, Civil Engineer.
We are committed to equality of opportunity for all staff. Applications from individuals of all ages, disabilities, sexes, gender identities, sexual orientations, pregnancy and maternity, races, religions, beliefs and marriage and civil partnership statuses are encouraged.
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