Overview
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations. The customer is at the heart of everything we do, and you will continually look for ways to improve service through on‑the‑job coaching and feedback. You will have a strong understanding of store performance and be the specialist in delivering practical actions for improvement with a hands‑on approach. With your guidance, the store will remain a safe place to work and shop.
Note: If this store has a Post Office Local, duties will include day‑to‑day operations of the post office, and you will be required to pass a Post Office financial and criminal conviction background check. If checks fail, the offer may be withdrawn.
Responsibilities
* Coordinate the team to deliver the easiest shopping trip in the community
* Open/close the store and complete duty cover, ensuring decisions are right for customers, colleagues, and safety
* Be the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries
* Support the Store Manager to coordinate seasonal, community and charity events, creating an inclusive atmosphere
* Ensure the store is clean, tidy, and well presented
* Prioritise replenishment of products that matter to customers
* Ensure point of sale and shelf edge labels reflect good practice
* Take immediate action for any overcharges and prevent reoccurrence
* Proactively manage queues to deliver a great shopping trip for customers
* Coordinate colleagues to deliver daily priorities and manage breaks around trade patterns
* Be knowledgeable about the store and coordinate others to deliver practical actions to improve
* Follow company health and safety routines and ensure colleagues do the same
* Deliver clear communication to the team and keep them informed
* Look for ways to simplify operations and share ideas with the Store Manager
* Always put the customer first and tailor service to individual needs
* Resolve customer queries promptly, leaving customers with a positive experience
* Identify and remove obstacles to delivering great service
* Resolve colleagues’ queries in the absence of the Store Manager, or escalate as appropriate
* Ensure appropriate staffing and arrange cover for short‑term absences/sickness
* Be a recognised Keyholder, attending alarm call outs to ensure store safety and security
* Monitor and action internal communications, keeping colleagues informed
* Coordinate colleagues to meet customer needs and store operations, feeding back issues to the Store Manager
* Balance time across service and replenishment areas
* Support the Store Manager in managing absence, conduct return to work interviews for CSA colleagues and report absence triggers per policy
* Build meaningful relationships with Area Manager & People Partner, escalate issues in a timely manner and benefit from coaching opportunities
Post Office Local (if applicable)
* If the store has a Post Office Local, duties include day‑to‑day post office operations and require passing the Post Office background checks to proceed with the role
Whats in it for you?
One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, One Stop offers the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We’re focused on creating a welcoming environment for customers and colleagues and are looking for enthusiastic individuals to join our growing team.
Flexible Working
We welcome conversations about flexible working. Some people are starting their careers, others need flexibility for personal reasons; talk to us during your application about how we can support you.
One Stop Benefits
We offer a range of colleague benefits. To explore the full list, please click here and scroll to the bottom of our Careers Page.
*One Stop has the right to withdraw the vacancy before the closing date if a suitable applicant is found early. Consider applying soon.
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