Permanent | Full-Time | Basingstoke (Hybrid – 3 days onsite, 2 from home)
Commission + Car Allowance + Private Healthcare + 4x Life Assurance
About the Company
Join one of the UK’s leading Electronics Manufacturing Services (EMS) providers, specialising in PCBA manufacturing, supply chain solutions, and specialist electronic components. Serving a diverse mix of industries, the company delivers high-quality, reliable, and cost-effective manufacturing and supply chain services that help customers bring technology to life.
Role Overview
As a Senior Account Manager, you will take ownership of a key customer portfolio, identifying opportunities for growth while ensuring exceptional levels of service. You’ll be the primary point of contact for your accounts, building long-term relationships, aligning internal teams, and ensuring flawless execution of projects from quotation through to delivery.
Key Responsibilities
* Act as the main point of contact for your assigned customer base.
* Build strong, long-term relationships that support sustained business growth.
* Ensure customer requirements and technical expectations are communicated clearly across internal teams.
* Conduct regular meetings, on‑site and virtual, to review performance, address ongoing projects and identify new opportunities.
* Identify and nurture new sales opportunities within existing accounts.
* Collaborate with the external sales team to attract new customers.
* Support strategy development for account expansion and increased revenue.
* Lead pricing discussions, contract renewals, and proposal creation.
* Work closely with engineering, procurement, and production teams to ensure seamless delivery of customer projects.
* Track order progress, monitor timelines, and resolve any issues promptly.
* Assist customers with technical enquiries, involving internal specialists when needed.
* Stay informed about market developments, competitor activity, and evolving customer needs.
* Represent the business at trade shows, industry events, and networking opportunities.
* Maintain accurate records of customer communication, project updates, and sales activity in the CRM system.
* Provide management with regular reports, forecasts, and insights on account performance.
Skills & Experience
* Must have a technical understanding of electronics, PCBA, or manufacturing processes.
* Proven experience in account management and customer growth.
* Excellent relationship‑building skills across both technical and commercial stakeholders.
* Strong negotiation and contract management abilities.
* Results‑driven mindset with a focus on customer satisfaction and revenue.
* Willingness to travel throughout the South of England to meet customers (as and when required).
#J-18808-Ljbffr