Training Manager
Head Office - Wonderfield Group
Contract: Full Time
Salary: 44,000
Contracted Hours: 40
The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.
Essential Skills / Knowledge:
* Experienced training professional. A background in operations is desirable
* Experience in facilitating
* Intermediate to advanced IT skills (MS Office 365), specifically Teams
* Passion for coaching
* Stakeholder engagement and commercially minded
* Excellent planning, organising and time management skills
* Excellent communication skills
* Self-motivation and ability to work on one’s own
* Great attention to detail and accuracy
* Ability to anticipate needs and to react quickly to demands
* Great flexibilitity
Overview of the role
**** This is a field based role with overnight stays, a driving licence and access to vehicle is required *****
The Franchise Training Manager will be critical in providing both classroom learning as well as ‘on-the-shop-floor’ support for the franchise owned kiosks. They will be responsible for all the learning content and programs related to franchise.
The successful applicant will have proven training experience and have a hospitality operations background at Manager (or equivalent level). You will be working as part of a progressive, digitally led operations team and must be commercially minded ensuring training support is beneficial, attractive, and cost effective to the end user.
• Proven experience in food service or franchise training, ideally within fresh food retail or restaurant environments.
• Strong understanding of kiosk operations in grocery environments.
• Experienced in managing multiple training programs across both franchised and corporate retail formats.
• Skilled in designing and delivering training content including SOPs, e-learning modules, and practical, hands-on materials.
• Confident facilitator across both classroom and operational training environments.
• Strong coaching and mentoring skills, with a passion for developing individuals and teams.
• Excellent communication, stakeholder engagement, and interpersonal skills.
• Commercially minded, with the ability to align training initiatives with wider business objectives.
• Proficient in Microsoft Office 365, especially Teams, and experienced with digital learning platforms such as Attensi.
• Highly organised and self-motivated, with excellent planning, time management, and attention to detail.
• Adaptable and flexible, able to respond quickly to changing priorities and business needs.
• Comfortable working independently or collaboratively within cross-functional teams.
• Level 3 Food Safety certification (or equivalent) preferred.