1. Immediate start
2. Established business
About Our Client
The hiring organisation is a small-sized company operating in the business services industry, known for its commitment to providing tailored solutions to its clients. The company fosters a professional and supportive environment where employees can thrive and contribute to meaningful projects.
Job Description
3. Responding promptly to customer inquiries via phone, email, or chat.
4. Providing accurate information about products or services.
5. Resolving customer complaints in a timely and effective manner.
6. Updating and maintaining customer records in the database.
7. Escalating complex issues to the appropriate team or manager.
8. Supporting the team in achieving customer satisfaction goals.
9. Following company policies and procedures during customer interactions.
10. Contributing to process improvement initiatives within the department.
The Successful Applicant
A successful Temporary Customer Service administrator should have:
11. A strong understanding of customer service principles and practices.
12. Excellent verbal and written communication skills.
13. Proficiency in using customer relationship management (CRM) software.
14. A proactive and problem-solving mindset.
15. Ability to multitask and manage time effectively in a fast-paced environment.
16. A professional and approachable demeanour when dealing with customers.
What's on Offer
17. Opportunity to gain valuable experience in the business services industry.
18. Supportive work environment with a focus on professional development.
19. Temporary position offering flexibility and variety in daily tasks.
20. Accessible location with potential for networking and career growth.