Responsibilities
* Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values.
* Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
* Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey.
* Keep the branch looking clean and tidy, to make a great first impression on our customers.
* Maintain stock levels, carrying out regular stock counts.
* Work with colleagues to suggest opportunities for improvement.
Qualifications
* Previous industry experience preferred but not essential.
* Experience in a customer‑facing environment.
* Passion for working with people.
* A positive can‑do attitude.
What's in it for you?
* Retirement Savings Plan (Pension) – with Legal & General.
* Life Assurance – From your first day of employment you are automatically covered for a lump‑sum death in service benefit of 2 × your basic salary. If you join the STARK Building Materials Retirement Savings Plan and contribute a minimum of 4 % of your Pensionable Earnings, your benefit increases to 4 × your Pensionable Earnings.
* Aviva Digicare+ Workplace App (access to a digital GP, second medical opinions, mental‑health consultation, bereavement service, nutritional consultation).
* Voluntary company benefits such as a Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.
* Employee Discount.
* WorkPerks – a platform with discounts from high‑street and online retailers via Reward Gateway.
Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a Customer Service Advisor – Sales who is as passionate about great service as we are. At Jewson we are proud to be part of STARK Building Materials UK and dedicated to providing top‑quality products and exceptional service to our customers. We offer a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).
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