Customer services / claims handler

Job Description Customer Services / Claims Handler (Travel Insurance)
Cardiff – 2-3 days a week onsite
Salary £22,000 - £24,000 depending on experience + benefits

CPS Group are working with a well established insurance organisation based in the heart of Cardiff. Due to continued growth, they are looking to hire a Claims Handler to join their Travel Insurance Claims Team.

The role doesn’t require any previous experience, full training is given and there is excellent scope for long term career development. In this role you will focus primarily on email-based claims handling, with some phone interaction from time to time. You’d be managing your own caseload, handling travel insurance claims from start to finish, assessing validity, identifying potential fraud indicators, negotiating settlements, and ultimately ensuring customers receive a smooth and fair claims experience.

Hours are Mon to Fri. 9am – 5.30pm (37.5 hours per week) with 2-3 days per week required in the Central Cardiff office.

Some duties you will be carrying out:
Provide high level of customer services throughout the claims process
Assess liability and indemnity on the claim
Identify and refer fraud indicators
Negotiate settlement of claims