Job Description
As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand.
You’ll have the opportunity to provide customers with high‑level service at every turn — from initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor — and will play a vital role in enhancing the shopping experience. Responsibilities also include processing deliveries, replenishing stock, and merchandising the latest garments on the shop floor.
This is a part‑time temporary position with a contract of 16 hours a week.
Responsibilities
* Greet customers and provide a friendly, high‑level service experience.
* Assist at the cash desk, fitting rooms and throughout the shop floor.
* Process deliveries and replenish stock.
* Merchandise the latest garments on the shop floor.
Qualifications
* Customer‑focused: You enjoy engaging with people and are committed to delivering excellent service.
* Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
* Action‑oriented: Proactive and driven to take initiative and get things done with quality.
* Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others' perspectives and needs.
* Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
* Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
* Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
* English language skills.
Preferred
* Understanding of store operations & customer service skills from previous retail experience.
* Confident in offering customers advice on fashion trends, materials, sizing etc.
Benefits
We’re committed to supporting our employees with a range of attractive benefits and development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands — available both in‑store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Equal Opportunity Employer
Right to work: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.
Under UK data protection law (UK GDPR / Data Protection Act 2018), you have the right to request a human review of any automated decision, to express your point of view, and to contest the outcome. To exercise these rights, contact [email protected].
Reasonable Adjustments: If you have a disability or health condition that affects your ability to complete the online assessment, we are required under the Equality Act 2010 to provide a suitable alternative. Requesting one will not disadvantage your application. Please contact [email protected].
Inclusion & Diversity: At H&M Group, we are determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
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