We now have an exciting opportunity for a Combined Services Manager to join our team in Portsmouth, leading our Prosthetic and Orthotic services across the Hampshire region. This is a pivotal leadership role, where you'll oversee the delivery of integrated clinical, technical, and administrative services.
Main duties of the job
* Lead a multidisciplinary team of clinicians, technicians, and administrators to deliver a responsive, high-quality service
* Collaborate with the wider team of consultants, physios, OTs, nurses, and counsellors to ensure coordinated care
* Maintain robust quality governance, including CQC compliance and safeguarding responsibilities
* Build relationships with NHS England and local commissioners, and report on performance against KPIs
* Oversee operations across outpatient and visiting clinics, including technical manufacturing and stock management
* Promote a culture of development, feedback, and continuous improvement
* Ensure policy, pathway, and procedural updates are implemented effectively
About us
At Steeper Group, we believe in creating lifes turning points, together. With over 100 years of heritage, we are one of the UK’s leading providers of prosthetic, orthotic, and assistive technology products and services. We're proud to support people in regaining their independence, mobility, and confidence.
Job responsibilities
Provide an appropriate and evidence-based Prosthetic service to patients using your Centre. Ensure that packages of Prosthetic care are agreed upon by the patient, are affordable to the NHS, and meet the commercial needs of the company. Ensure that packages of Prosthetic care have proper management and clinical controls attached to withstand scrutiny of best practices.
NHS Partnership
Develop and maintain a partnership relationship with your NHS centre management. Ensure the relationship is based on mutual respect and meets the financial and service needs of the NHS.
Company Responsibilities
Ensure that the service provided by your centre contributes to the profitability and sustainability of the company. Ensure all reporting requirements are met in a timely manner. Ensure that, wherever possible, company products are used. Contribute to the management, financial planning, and target-setting process.
Personnel
Provide leadership and supervision on a day-to-day basis for all staff under your control. Ensure CPD programmes are in place and fulfilled, all staff have an annual appraisal/PDR and a review at the midpoint, and that discipline and standards of conduct are maintained.
Ensure training and development needs of staff are identified and delivered.
Production and Limb Repair
Work with your Workshop Manager to ensure the efficient use of workshop resources and staff in delivering high-quality production performance. Support technicians technically and managerially.
Stores & Stock Management
Manage inventory, WIP, and patient stock within targets. Conduct stock audits and monitoring as required.
Administration
Maintain patient records, submit attendance and statistical reports, liaise with NHS personnel regarding appointments, invoicing, and orders. Ensure compliance with ISO 9002 quality management system.
Premises
Ensure premises and facilities are safe, efficient, and fit for purpose.
General
The postholder must be flexible, work beyond contracted hours when necessary, and maintain confidentiality. Support from peers and managers is provided through regular meetings and industry events.
Person Specification
Experience
* Leading and motivating multidisciplinary teams
* Healthcare, NHS, or regulated service environment experience
* Understanding of service performance and clinical governance
* Budget oversight and service delivery experience
* Familiarity with CQC and safeguarding responsibilities (or willingness to learn)
* Management qualifications or experience in prosthetics and orthotics are advantageous but not essential
Disclosure and Barring Service Check
This role requires a DBS check due to its sensitive nature, in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975.
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