Overview
What you’ll be doing:
* Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps – or providing substitutions when products are out of stock
* Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
* Working behind the scenes handling customer queries, processing orders and helping to load vans for our Home Delivery Drivers
* Always ready to serve customers, supporting with questions, and proactively offering help
* Building great knowledge about our products, services and promotions to provide recommendations
* Working flexibly across the store as required
What makes a great Sainsbury’s Colleague:
* Happy with early morning starts (most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thriving as part of a team
* Friendly and welcoming with a genuine enthusiasm for helping customers
* Enjoys working in a fast-paced environment, using initiative to solve problems and taking responsibility for own tasks
* Willing to work flexibly and productively to a high standard across the store; you’ll be fully trained in a variety of skills to learn, develop and try new things
* Comfortable in learning to use new digital tools and technology and able to move shopping containers up to 15KG
* Great attention to detail, keeping the store clean and clutter-free, and always aiming to create the best shopping experience for customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
* Free food and hot drinks – provided for Colleagues in all our stores
* Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
* Pension – we’ll match between 4-7.5% of your pension contributions
* Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
* Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
* Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
Eligibility
* You must be above the school-leaver age in your country
* If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age
* You must have Right to Work eligibility in the UK
Responsibilities
Working in our stores:
Our stores are fast-paced environments where no two days are ever the same and food is our passion. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.
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