Back of House Manager(
Job Number:
HOT0CIP8)
Work Locations
:Waldorf Astoria Admiralty Arch LondonThe Mall, LondonLondonSW1A2WH
Waldorf Astoria London - Admiralty Arch is seeking a Back of House Managerto join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
A World of Rewards
·Complimentary, nourishing meals provided while on duty
·Exceptional development programmes, designed to support and accelerate your growth at every stage
·Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives
·Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
·High street savings through Perks at Work
·28 days’ holiday, including bank holidays, rising to 33 days with length of service
We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.
What will I be doing?
As Back of House Manager, you will lead and optimise all non‑public operational areas of the hotel, ensuring seamless support of the guest experience through disciplined stock management, strong supplier partnerships, and the development of a high‑performing Back of House team.
In this role, you will be responsible for upholding exceptional operational standards while ensuring efficiency, sustainability, and compliance. Your responsibilities will include performing the following to the highest professional standards:
·Provide overall leadership and accountability for the Back of House function, ensuring consistently high operational standards
·Recruit, train, motivate, and develop the Back of House team to support flawless service delivery
·Manage the procurement and control of crockery, cutlery, and glassware in line with forecasted business volumes for events, conferences, and transient occupancy
·Maintain strict stock control procedures, conducting regular stock takes to minimise loss and variance
·Oversee ordering processes to ensure par levels are accurately maintained while supporting operational efficiency
·Analyse stock discrepancies and implement preventative controls to minimise waste and loss
·Ensure all Back of House areas are maintained to exemplary cleanliness and organisation standards
·Raise purchase orders in line with approved budgets and business forecasts, reconciling invoices in a timely manner
·Liaise professionally with suppliers to ensure quality, consistency, timely delivery, and adherence to budget parameters
·Manage departmental forecasts, budgets, and capital expenditure requests with financial discipline
·Ensure full compliance with all Health & Safety and Hygiene legislation and brand policies
·Collaborate closely with operational and support departments, including Finance, to foster strong cross‑functional relationships
·Undertake additional responsibilities as reasonably directed by Hotel Management
What are we looking for?
A Back of House Manager within Hilton brands operates with precision, integrity, and a strong sense of accountability, working collaboratively to support an exceptional guest journey. To succeed in this role, you will demonstrate:
·Working knowledge of relevant IT and inventory management systems
·Excellent organisational, planning, and prioritisation skills
·Clear and professional communication abilities
·Capacity to work independently or collaboratively in a high‑tempo environment
·Flexibility to adapt to changing operational needs and business demands
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
·Previous experience in a Back of House or similar operational leadership role
·Experience within the hotel or leisure sector
·Proven background managing stock control, supplier relationships, and operational logistics in a service‑driven environment
EVERY JOB MAKES THE STAY
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.
That’s why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Schedule
:Full-timeBrand:Waldorf Astoria Hotels & Resorts
Job
:Culinary