We are seeking a motivated and customer-focused Housing Allocations Officer to join our Housing Services team. You will play a vital role in assessing housing applications, maintaining the housing register, and ensuring properties are allocated in line with policy, legislation, and the needs of applicants.
Key Responsibilities
Assess and process housing applications, verifying eligibility and priority banding in line with the Council’s allocation policy and housing legislation
Manage and update the housing register, ensuring records are accurate and up to date
Allocate properties fairly and transparently, working closely with housing providers and partner organisations
Provide clear advice and guidance to applicants on their housing options, rights, and responsibilities
Handle enquiries and correspondence professionally, maintaining excellent customer service
Prepare reports and case files as required, ensuring compliance with data protection and safeguarding standardsAbout You
Experience in housing allocations, lettings, or a similar housing role
Strong knowledge of housing legislation, allocations policies, and eligibility criteria
Excellent communication skills, with the ability to explain complex processes clearly to applicants and stakeholders
Strong IT and administrative skills with attention to detail
Ability to manage a varied workload, meet deadlines, and work under pressure
A team player with a commitment to fairness, equality, and delivering a high-quality serviceIf you have the relevent skills then please apply today