Recruiting for an innovative and design lead manufacturer of Games, Gifts and Puzzles. We are looking for a talented and motivated Senior National Account Manager to join our successful team. Based in our Twickenham office, the ideal candidate will have a background in FMCG and a proven track record in building and developing buyer relationships and delivering bespoke product ranges. You will need to enjoy a fast-paced environment, bringing teams together to deliver commercial product ranges through collaborative working. Skills and Experience: – Proven experience in a senior account management role within consumer products, retail, or a product-led environment. – Must have experience working with buyers at leading key accounts, ideally within the FMCG space. – Experience with private label / bespoke sales. – Strong commercial acumen with a track record of driving profitable growth. – Confident managing complex accounts, long sales cycles, and cross-functional stakeholders. – Highly organised with excellent attention to detail and critical path management skills. – Strong communicator, comfortable leading meetings and influencing both internal and external partners. – Proactive, solutions-focused, and comfortable making decisions in a fast-moving environment. – Experience managing and supporting junior team members is highly desirable. Key Account Management & Retention – Build and maintain strong relationships with key decision-makers, delivering outstanding service throughout the order lifecycle. – Develop a deep understanding of customer needs, competitor activity, and market dynamics. – Act as the main point of contact for allocated accounts, ensuring a proactive and solutions-led approach. Commercial Performance & Profitability – Own account profitability, negotiating costs internally and externally to meet agreed margin targets. – Ensure all commercial terms (pricing, discounts, delivery terms, rebates, payment terms) are accurately reflected in costings. – Maintain a commercial mindset when assessing new opportunities, product ranges, and category expansion. Sales Analysis & Forecasting – Present seasonal performance reviews covering sales, pricing, and product performance. – Use data and insight to inform future ranges and seasonal planning. – Adjust forecasts throughout the season, contributing to monthly and quarterly sales reviews. Customer Presentations & Meetings – Lead customer meetings independently, confidently presenting brand positioning, product ranges, and USPs. – Deliver compelling product presentations to maximise sales and strengthen long-term partnerships. Project & Critical Path Management – Act as the central link between sales, product development, design, logistics, and production teams. – Own critical path management for accounts, ensuring key milestones and deadlines are met. – Manage customer purchase orders, ensuring alignment with agreed pricing, quantities, timelines, and specifications. – Oversee product sign-off at all stages, from concept through to production, ensuring quality and commercial viability