Company Description
We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.
Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.
Job Description
About the role
Are you a visionary hospitality leader with a passion for operational excellence and strategic impact? Accor is seeking a Vice President of Operations (VPOM) for our Managed Hotels in the UK & Ireland. In this senior leadership role, you will oversee a dynamic portfolio of approximately 35 properties, driving top-line performance, enhancing operational quality, and ensuring alignment with Accor's global strategy and brand standards.
This is an opportunity to shape performance at scale, guide General Managers, and represent Accor’s interests with key stakeholders and hotel owners. You’ll be at the forefront of transforming guest experience, optimizing financial outcomes, and championing innovation across the region.
Key Responsibilities
Operational Leadership
* Lead, mentor, and support hotel General Managers to meet brand and performance objectives.
* Drive operational consistency, service excellence, and compliance with Accor’s standards and policies.
* Ensure implementation of guest-centric strategies to elevate the customer experience.
Financial Performance
* Drive budget planning and performance reviews with GMs and owners’ representatives.
* Oversee and support top-line strategy execution (sales, marketing, pricing, revenue management).
* Optimize profitability and operational efficiency across the hotel portfolio.
Stakeholder Management
* Act as the key liaison between Accor and hotel owners, nurturing long-term partnerships.
* Guide property development, renovations, and CAPEX initiatives with owners’ representatives.
* Represent Accor in key business discussions and local networks.
Team & Talent Leadership
* Recruit, coach, and develop hotel leadership teams.
* Champion HR initiatives and people transformation across the portfolio.
* Partner with T&C teams to build robust leadership pipelines and performance management practices
Qualifications
What We’re Looking For?
Qualifications & Experience
* Degree in Business, Hospitality, or a related field.
* Significant experience in hotel operations, sales, or multi-property management.
* Strong commercial acumen with a solid grasp of financial, topline, and operational metrics.
* Proven success in managing owner relationships and navigating complex stakeholder environments.
Key Competencies
* Inspirational leadership with excellent communication and negotiation skills.
* Strategic thinker with the ability to drive change and foster innovation.
* Strong understanding of the hospitality market in the UK & Ireland.
* Ability to build business partnerships and manage multi-brand operations
Additional Information
Why Join Us?
At Accor, we’re more than a world-leading hospitality group. We believe in people, in passion, and in performance. You’ll be empowered to lead with purpose, innovate boldly, and grow your career within a global network of leaders committed to excellence.
Ready to shape the future of hospitality across the UK & Ireland?
Apply now with your CV and a short cover letter explaining your vision for operational leadership in a multi-brand environment.
your information will be kept confidential according to EEO guidelines.
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