Job overview
Under the general guidance and supervision of the Health Club Manager and within the limits of the company’s policies and procedures, it is essential to ensure that the associated areas are cleaned, free of abstractions and risks to the standards established to meet the need. To provide a consistent, professional approach to all guests through the highest standards of product and service. To actively contribute to meeting and exceeding hotel targets.
Duties and responsibilities
* To deep clean guest areas allocated daily. To ensure that designated areas are clean, tidy and amenities available during the peak hours and off peak hours. To ensure store rooms are tidy and clear to the required standard To undertake special duties (e.g. high cleaning, changing area cleaning) directed by the Manager and other ad-hoc tasks that can normally be attributed to the role of Cleaner. To report all disciplinary and grievance matters immediately to the Manager. To ensure that the Cleaner store rooms are regularly cleaned and tidy. To ensure customer supplies and accessories are replenished as required. To ensure that Lost property is reported inline with Hotel’s Policy To ensure that maintenance issues are communicated to a Duty Manager on duty. To ensure that deep / specialist cleaning is carried out when requested in line with the Hotel’s procedures, including floor polish, high dusting, carpet spot clean, polish doors and stairs brass, deep cleaning lift door rails, deep clean/polish rubbish bins etc. To attend training and departmental meetings as requested. To ensure that plant pots are clean in the guest areas. To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel To ensure all Personal Protective Equipment is used as required when carrying out tasks To take care of all Hotel equipment required to carry out duties and to report defects immediately To report immediately any matters concerning the Security of the Hotel to a Duty Manager on duty. To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Duty Manager To ensure that all accidents are reported to a Duty Manager on duty.
Costs and Efficiency
* To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To deep clean all allocated areas to the set standard by following the Health Club Manager guidance. To clean the number of allocated areas in line with the productivity levels required by the department budget. To ensure all provided work tools / equipment are well maintained and in proper functional order. To ensure safety and return of all keys, in his/her possession. To ensure that a job of the day is completed in every area daily. To minimise wastage at all opportunities. To ensure engineering issues are reported to the Duty Manager and fixed. To ensure that bedroom linen is not used for cleaning. To ensure cleaning and guest supply stocks are correctly used to prevent damage, over use and wastage. To ensure the energy and water management system is correctly used in the hotels
Customer Relations
* To report directly Health Club Manager. To respond to guest comments positively passing feedback to Manager as appropriate To ensure that guests are greeted in a positive friendly manner and are offered assistance as appropriate To project a positive image to the Hotel at all times through manner and appearance To suggest ways of improving the Hotel and its facilities from feedback gained from Guests
Key performance indicators
* Attention to details Someone who is passionate about exceeding guest expectation Confident team player who can create and maintain a positive attitude with a CAN-DO mentality Team player Ability to work to strict timescales Comfortable to work in a high pressurised environment Ability to smile at all times This role requires an element of manual handling
Benefits
* Meals on duty Staff uniform Company pension contribution after you passing your probation period Recommend a friend reward scheme 20 days holiday plus 8 bank holidays Dry cleaning of your uniform (if applicable) Training fund assistance of NVQ’s Awards and Recognition Programme Seasonal annual parties Staff rate with IHG hotels globally