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Showroom Manager – London
About Us
Osborne & Little is one of the world’s leading names in fabric and wallpaper design. Renowned for our innovation and quality, we have grown into one of the great British brands — globally respected and cherished for our distinctive style.
The Role
We are seeking an experienced and enthusiastic Showroom Manager to lead our flagship showroom at the Design Centre, Chelsea Harbour. You will oversee the day-to-day operations and manage a small, friendly team, ensuring the delivery of outstanding customer experiences.
This role requires a blend of sales expertise, operational efficiency, and team leadership. Reporting to the Sales Director, your primary focus will be driving both retail and trade sales. A ‘can-do’ attitude, practical mindset, and commitment to collaboration are essential.
Key Responsibilities
You will be involved in a variety of tasks, including but not limited to:
· Overseeing daily showroom operations, ensuring a consistently high standard of customer service
· Leading, motivating, and supporting a small team; providing training to maintain service excellence
· Proactively building and nurturing strong relationships with interior designers and trade professionals
· Preparing for and participating in UK sales meetings
· Ensuring health and safety standards are upheld at all times
· Monitoring footfall and managing records of active client projects; reporting regularly to senior management
· Producing and reviewing regular sales and accounting reports
· Assisting with new collection launches and collaborating with the display manager on showroom presentation
· Coordinating showroom events, catering, and guest lists
· Maintaining immaculate presentation and organisation throughout the showroom
About You
· Proven experience in a showroom, retail, or luxury sales environment, ideally within the interior furnishings sector or a related design field
· Strong leadership and team management skills with the ability to inspire and support others
· Impeccable presentation and excellent interpersonal skills, with the ability to build rapport at all levels
· Passionate about design, with a keen eye for visual detail and showroom aesthetics
· Highly organised, reliable and proactive – capable of managing multiple responsibilities in a fast-paced environment
· Strong team player who is also confident working independently and under pressure
· Excellent ability to engage with clients, to provide high-quality product knowledge and advice
· Eligibility to work in the UK is required
What We Offer
· Competitive salary based on experience
· Laptop, business expenses, company pension, and private healthcare
· 25 days annual leave, plus statutory bank holidays
Required Immediately
Monday – Friday 9.30am – 5.30pm
If you are passionate about design, sales, leading a small team and creating exceptional customer experiences, we would love to hear from you.
To apply, please send a CV and Cover Letter to the Sales Support Manager, Antje Christiansen christiansena@osborneandlittle.com
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Textile Manufacturing
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