Position Overview
Autodesk Education Experiences (AEX) empowers the next generation of innovators by providing access to Autodesk tools, learning programs, and certifications. We are seeking a Customer Success Manager (CSM) to focus on Mid-Market educational accounts (e.g. universities and technical colleges) while also supporting territory-level initiatives, including partner-led and large-scale Fusion Fundamentals (FF) training.
This role combines traditional CSM responsibilities — onboarding, adoption, success planning, and growth — with strategic outreach to partners and educational networks. You will also participate in technical discussions or demos to help customers maximize the value of Autodesk Design & Make solutions, particularly Fusion.
You will report to the Senior Manager, AEX Field Engagement, and collaborate closely with Account Managers, partners, and internal teams.
Responsibilities
Customer Success (Mid-Market Accounts)
1. Serve as a trusted advisor for Mid-Market educational accounts, helping institutions achieve measurable adoption and outcomes with Autodesk Fusion and other Design & Make solutions
2. Develop and execute Customer Success Plans that include adoption milestones, ROI tracking, and strategic guidance
3. Monitor usage, engagement, and adoption metrics, proactively identifying risks and opportunities for expansion
4. Support customers with onboarding, technical discussions, and solution demos as needed
5. Provide insights and feedback from customers to inform internal teams, product strategy, and program improvements
Territory & Program Engagement
6. Coordinate Fusion Fundamentals (FF) training with Autodesk Learning Partners, ensuring high-quality delivery and strong participation
7. Identify and engage with large educational organizations, networks or partners to organize training events aligned with adoption goals
Cross-Functional Collaboration
8. Partner with Sales, Product, and Technical teams to align Autodesk resources with customer and territory priorities
9. Advocate for customer needs within Autodesk, promoting solutions that drive meaningful educational impact
Minimum Qualifications
10. 5+ years of experience in Customer Success, Education Technology, or related roles
11. Proven ability to drive adoption of technology solutions within educational institutions or mid-market organizations
12. Hands-on experience with computer-aided design and manufacturing (CAD/CAM) tools, preferably Autodesk Fusion
13. Strong relationship-building, communication, and problem-solving skills
14. Business fluency in English
15. Ability to manage multiple accounts and territory initiatives simultaneously
16. This role requires travel of up to 30% for customer meetings, training events, and partner activities across the UK, with occasional international travel as needed
Preferred Qualifications
17. Industrial experience in relevant design and make industries
18. Understanding of the Autodesk Design & Make ecosystem and how tools like Fusion support end-to-end workflows in education and industry
19. Experience with partner-led programs, educational events, or SaaS adoption using platforms such as Salesforce or Gainsight
About Autodesk Education Experiences (AEX)
Autodesk Education Experiences equips students, educators, and institutions to succeed in the future of design and make. By providing access to Autodesk tools, content, and certifications, AEX supports learners worldwide in achieving meaningful outcomes and fostering innovation.
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About Autodesk
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