As a Customer Service Representative, you will play a vital role in delivering exceptional service to our customers. Your primary responsibility will be to handle inquiries and provide accurate information about our mortgage and savings accounts.
The ideal candidate should possess excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Your day-to-day tasks will include:
* Managing customer accounts, processing completions, redemptions, payments, transfers, and updates
* Investigating lost accounts, processing ISA transfers, and supporting mortgage arrears operations
* Assisting with cashiering, liaising with external suppliers, and collaborating across departments
You will also be responsible for handling administrative amendments, preparing customer correspondence, and reviewing reports to maintain accuracy.
This role requires a high level of organization, time management, and problem-solving skills. If you are a motivated individual who thrives in a dynamic environment and is passionate about delivering exceptional customer service, we encourage you to apply.
We offer a supportive and friendly team environment, opportunities for growth and development, and a comprehensive benefits package.