It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us We're committed to bringing passion and customer focus to the business. Position: Service Technician [Loughbourgh, Derby and Leicester Areas] Hours Per Week: 40 Salary: £28,500.00 We are now looking to recruit a motivated and skilled Service Technician to join our growing team! As a Service Technician, you will be responsible for providing high-quality service and technical support to our customers. If you're passionate about problem-solving and enjoy working in a fast-paced, dynamic environment, this could be the role for you! Benefits: Company Vehicle Employee Benefits Programme Company Pension Scheme 28 Days Annual Leave Relevant training given Tools and uniform provided Company laptop and mobile phone If you have answered yes to all of the questions, then we would love to hear from you! 1. MAIN RESPONSIBILITIES AND KEY TASKS 1.1. OPERATIONAL 1.1.1. To service and maintain all gaming equipment in venue. 1.1.2. To service and maintain all ancillary equipment in venue as required. 1.1.3. To complete all service calls and maintenance works within the time specified. 1.1.4. Complete all technical updates within specified time frames. 1.1.5. To assist with gaming machine installations and removals. 1.1.6. To maintain a high level of communication with the relevant line manager/operations team reporting any technical issues with equipment that cannot be repaired within a reasonable time frame. 1.1.7. To carry out any tasks requested from the senior management team. 1.1.8. To effectively communicate with third party suppliers regarding the ordering of spare parts and any technical issue. 1.1.9. To attend technical training courses from third party suppliers. 1.1.10. To provide service cover outside of the normal working area when required. 1.2. SECURITY 1.2.1. To follow and adhere the Merkur machine key policy. 1.2.2. To ensure that procedures relating to security of cash are upheld when visiting venues. 1.2.3. Present ID card on arrival at venue and sign in, in accordance with company procedure. 1.3. ADMINISTRATION 1.3.1. To ensure all Company equipment is maintained in a good condition and properly accounted for. 1.3.2. To complete expense & mileage sheets in accordance with Company policy/guidelines on a periodic basis. 1.3.3. To adhere to the Company car policy. 1.3.4. To order and return all gaming machine replacement parts in the time specified by each manufacturer. 1.4. CUSTOMER SERVICE 1.4.1. To promote the Company in a positive manner when dealing with Merkur customers. 1.4.2. To ensure that personal presentation and profile is such that it reflects well upon the Company. 1.4.3. To carry out your role in a polite and courteous manner. 1.4.4. To promote the concept of teamwork to enhance business opportunities and achievement. 2. REQUIRED SKILLS 2.1. Preferred experience within a relevant industry. 2.2. Ability to work with minimal supervision. 2.3. Preferred experience in basic networking protocols. 2.4. Good keyboard skills and intermediate level PC skills including Excel. 2.5. Ability to learn new techniques and skills. 3. REQUIREMENTS 3.1. To carry out any other reasonable duties as required by senior management. 3.2. To Carry out any reasonable requests from the gaming support team. 3.3. To ensure that personal conduct is at all times of a manner that reflects favorably on the department and the company and that a presentable appearance is maintained at all times. 3.4. To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity. 3.5. To ensure a good working environment is established in order to obtain the maximum commitment of staff. 3.6. To ensure that the company’s equal opportunities policy is adhered to at all times and to actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief. 3.7. Adhere to Game Changers (key competencies) applicable to role. 4. HEALTH AND SAFETY 4.1. To ensure that at all times the safety of employees together with those members of the public frequenting the Company’s premises is protected. 4.2. To adhere to all company health and safety practices and procedures. In the event of health and safety issues arising, ensure appropriate action is taken through the company’s health and safety representative or external agencies where appropriate. 5. COMMUNICATION 5.1. To attend meetings as and when required. 5.2. To attend periodic department meetings on agreed dates. 5.3. To attend service meetings at dates to be issued by the National Service Manager. 5.4. To attend periodic review meetings (1:1’s) with the Service Manager. 5.5. Ensure communication is accurate and in line with our policies on data protection. 5.6. Ensure all confidential information accessed in your role is protected and not disclosed. INDO If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!