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Client:
Location:
Purfleet, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
3bcd77fe50d3
Job Views:
3
Posted:
25.06.2025
Expiry Date:
09.08.2025
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Job Description:
Our client based in Purfleet, is looking for an Operations Specialist to join their established team with either Air or Ocean Freight experience. Please apply today to find out more about this exciting opportunity.
Overview of the role - Providing a high level of customer service, satisfaction, and operational compliance. As part of the operations team, learn all customer processes and be ready to support colleagues as required.
* Provides high level of service for primarily OFR (but also AFR) customers and develops skills related to 3PL warehousing activities.
* Drives own performance and encourages others to achieve KPIs.
* Participates in reviews with the team to identify areas of improvement, review KPIs, and enhance overall service quality.
* Collaborates with operations, warehouse teams, and other functions to ensure smooth customer-related process flow.
* Prioritizes work tasks and communicates with team leaders/supervisors when assistance, process improvements, or workload support is needed.
* Engages in personal development and coaching, seeking feedback and training needs.
* Serves as the primary contact for at least one of the top customers and provides support to colleagues.
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