We're opening a new Drive Thru by the Reading Showcase Cinema in Winnersh, Reading, and are looking to grow our team. The ideal Assistant Manager will have experience in a Drive Thru and work in a fast-paced QSR environment with high-volume sales and a large team. You should be adaptable, customer-focused, and driven to deliver excellent results.
At Five Guys, we serve burgers and fries cooked to perfection with no frozen ingredients, sticking to our 'perfect and serve' philosophy since 1986. Our Assistant Managers work closely with the General Manager to lead, inspire, and coach their teams, ensuring profitability, sales growth, and exceptional customer service. They demonstrate leadership, coaching, and embody our core values in their daily work.
Key Responsibilities:
* Manage Shift Managers and Crew
* Support the delivery of high-quality burgers and fries
* Create a positive working environment and deliver an above-and-beyond customer experience
* Handle customer complaints promptly and honestly
* Lead by example on the floor and in the kitchen
* Support the General Manager in achieving store results
* Own the P&L, driving sales and controlling costs
* Oversee daily operations and plan for the long term
* Lead with our company values: Competitive, Enthusiastic, Family, Get It Done, and Integrity
* Develop team talent and succession pipelines
Benefits and Perks:
* Achievable bonus scheme up to 15% of salary
* Secret Shopper bonus up to £2,000
* High performer awards and bonuses
* Long service rewards: £500 at 5 years, £1,000 at 10 years
* 33 days paid holiday
* Paid breaks and free shift meals
* Life assurance and access to Wagestream financial wellbeing app
* Team outings, social events, and annual Assistant Manager conference
* Employee discounts, wellbeing support, and development opportunities
* Enhanced maternity and paternity leave
* Pension scheme
* Clear career progression to Deputy or General Manager, Area Trainer, District Manager, or Support Office roles
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