General Manager, Staycity Edinburgh (Westend)
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities such as Dublin, London, Paris and Edinburgh, we provide home comforts in prime city spots – ideal for the modern traveller.
Company Overview
Our mission is to help guests experience the city on their own terms – combining independence and hospitality in every stay. We’re a team of doers, thinkers and hospitality lovers committed to delivering standout guest experiences and building a culture we’re proud of.
Benefits
* Paid family leave (after 1 year of service)
* Bonus scheme that rewards high performers, based on our core values and tied to individual property goals
* Discounted rates for overnight stays for you, your family and friends
* Refer and earn scheme – earn up to £/€550
* Cycle to work scheme – to support a healthy lifestyle and our planet
* Education support to help you foster new skills
* Volunteer days – 2 paid volunteer days per year
* Support through our Employee Assistance Program (EAP) for you and your family
* Automatic enrollment in our leadership program: Elevate – designed to harness your skills and make you an even better values‑driven and commercially astute leader
Qualifications
* Proven leadership experience and 3+ years in a similar level role, with significant experience in the hotel or aparthotel sector
* Full working proficiency in English
* Demonstrated success in driving revenues through strategic management of commercial initiatives
* Humble and approachable, fostering a positive and inclusive work environment
* Forward‑thinking and innovative, always looking for opportunities to improve operations
* Self‑motivated and able to inspire and lead the team effectively
* Energetic, flexible and adaptable to changing circumstances
* Possesses a keen eye for detail and is highly organized
* Ability to adapt effectively and make decisions under pressure
* Proficiency in engaging in strategic business discussions at a higher level
* Demonstrable ability to motivate, appraise, support and challenge the team to deliver world‑class results on every aspect of the business
* Experience providing training, guidance and support to all teams, actively participating in day‑to‑day department activities and driving the culture of the team
* A bachelor’s degree in Hospitality Management or a related field is preferred
Responsibilities
* Support all heads of departments in all aspects of running the property (front office, housekeeping, maintenance, sales and revenue)
* Ensure that all departments operate within Staycity Group brand SOPs, monitoring and acting on any feedback in a timely manner
* Regularly evaluate individual and team performance against their goals to drive a high‑performance culture. Offer constructive feedback through on‑the‑job training, performance appraisals, one‑on‑one discussions and team meetings.
* Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints, communicating any shortcomings to the EOD as soon as possible
* Ensure the hotel complies with all legislation and Staycity Group requirements regarding health & safety and other statutory regulations
* Enhance the team's skills and knowledge by delivering department‑specific training plans that align with our strategic goals
* Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization
* Monitor and act on feedback received through guest satisfaction surveys, 3rd‑party websites and from guests during their stay, resolving any disputes and complaints in a professional manner and within guidelines issued
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Management
Location: Edinburgh, Scotland, United Kingdom
Join us and be part of the journey.
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