Account Service Officer - Isle of Man, Hythe
Client: Lloyds Banking Group
Location: Hythe, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 7e3526f563f0
Job Views: 5
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description
Position: Account Service Officer
Hours: Full-time – Fixed term Contract
Working Pattern: Hybrid, with at least two days per week at the office
About this Opportunity
As an Account Services Officer, you will handle administrative duties for our consumer lending and relationship customers. Your responsibilities include managing customer accounts, ensuring accuracy and compliance, supporting customer service teams, and maintaining high client satisfaction. Collaboration across departments and adherence to regulatory standards are essential. You will also contribute to process improvements.
* Customer Service: Handle inquiries, resolve issues, ensure satisfaction.
* Compliance: Follow procedures and regulatory guidelines.
* Communication: Excellent written and verbal skills, especially for non-routine requests.
* Administrative Skills: Record-keeping and correspondence management.
* Problem-Solving: Manage complex customer cases effectively.
* Teamwork: Coordinate tasks and collaborate with support services.
About Lloyds Banking Group
Join us for a fulfilling career with diverse opportunities, inclusive culture, hybrid work, and great colleagues.
What You’ll Need
* Customer service experience
* Knowledge of compliance procedures
* Strong communication skills
* Organizational abilities
* Problem-solving skills
* Team collaboration experience
Preferred Experience
* Fraud & Financial Crime Operations
* Digital literacy
* Customer experience enhancement
* Professional development commitment
* Account management expertise
Working at Lloyds
We promote diversity and inclusion, creating a workplace where everyone feels they belong. We offer benefits like a generous pension, bonuses, share schemes, flexible benefits, holidays, wellbeing programs, and parental leave.
If interested, we’d love to hear from you. Learn more about us and our purpose to help Britain prosper. We prioritize data safety and are committed to an inclusive culture where all colleagues can thrive.
#J-18808-Ljbffr