Head of Delegated Operations - Lloyd's Insurer
Main Purpose of Role
To work as part of the Underwriting Operations management team, accountable for the oversight and continuous improvement of Delegated Authority, ensuring regulatory compliance and driving operational excellence. The role ensures robust governance, efficient onboarding and high-quality performance management across the delegated authority lifecycle.
Key Accountabilities & Role Requirements
Lead, mentor and develop the Delegated Authority and Bordereaux teams
Oversee the full DA lifecycle from onboarding and due diligence through to audit, renewals and bordereaux management
Measure and evaluate delegated operations performance ensuring adherence to SLAs/KPIs through effective reporting and analysis
Manage relationships with business stakeholders and outsourced partners to ensure smooth service delivery. Liaise with Underwriting, Legal/Compliance, Finance & Claims to deliver a cohesive controls and oversight framework
Ensure all delegated arrangements and processes adhere to internal governance frameworks and regulatory standards. Implement and monitor risk management practices to mitigate operational risks and improve operational resilience
Deliver timely and accurate operational MI and reporting to internal committees and senior
Ski...