**Customer Service Team Lead Job Description**
We are seeking a highly motivated and experienced Customer Service Team Lead to join our team. As a Customer Service Team Lead, you will be responsible for leading a team of customer service representatives, providing coaching and guidance to ensure excellent customer service standards are met.
**Key Responsibilities:"
* Lead a team of customer service representatives, ensuring they have the skills and knowledge required to provide exceptional customer service.
* Coach and develop team members to improve their performance and achieve individual goals.
* Manage customer complaints and issues in a fair and professional manner.
* Work closely with other departments to ensure seamless communication and collaboration.
* Develop and implement process improvements to increase efficiency and productivity.
**Requirements:"
To be successful in this role, you will need to have:
* 2+ years of experience in a customer-facing role.
* Excellent leadership and communication skills.
* Ability to work under pressure and manage multiple priorities.
* Strong problem-solving skills and ability to think critically.
* Experience with coaching and development.
**Benefits:**
* Competitive salary and benefits package.
* Opportunities for career growth and development.
* Collaborative and supportive work environment.
* Recognition and rewards for outstanding performance.
**Why Co-op?**
At Co-op, we value our customers and strive to provide an exceptional shopping experience. We believe in creating a positive and inclusive work environment where our employees can grow and thrive. If you share our values and are passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.