Job Description
* The Surveyor is responsible for the technical and proactive management of an insurance loss.
* Carry out initial visits and assess damage to a high professional standard.
* Act as a Technical reference point.
* Complaint resolution.
Responsibilities
* Attendance at surveys throughout the UK – liaising with clients/other surveyors to arrange and attend surveys involving the movement of cargo by road. air, rail or sea (including warehousing).Recording all information necessary to progress claim, and preserving all relevant evidence.
* Report Writing and Communication with clients – keeping clients updated, dealing with brokers, insurers and corporate clients as necessary
* Claims adjustment – collating evidence and establishing quantum
* Desk top Claims Handling and Adjustment – handling claims based upon papers alone, establishing liability and quantum, making recommendations to clients
* Instructing and overseeing overseas surveyors – acting as focal point for client, ensuring reports received are readable and contain all pertinent information
* Maintaining tight diary system - preserving time bars, and generally protecting client’s position
* Management of client accounts – where required, ensuring compliance with specific account programmes and instructions
* Day to day management of junior surveyors
* Mentoring of junior surveyors
* Maintenance of Client Computer Systems – adding data/documentation to ensure MI is kept up to date
* Risk management advice – assisting clients with claims prevention and efficient logistics operations
* Business Development – building and maintaining good working relationships with clients. Optimizing all potential business opportunities – encouraging other team members to raise their profile and market the business
* Compliance with all Health and Safety policies
* Optimising revenue for self and team
Qualifications
* Good understanding of international transport conventions
* Good understanding of insurance policy terms
* Good level of written English
* Ability to communicate and maintain relationships with clients
* Experience and strong knowledge of freight/shipping industry
* Ability to work on own initiative.
* Ability to demonstrate attention to detail.
* Ability to work as an individual and as part of a team.
* Excellent customer service and communication skills.
* A positive attitude and a proactive approach to solving problems.
* Ability to delegate and motivate team members
* Able to co-ordinate a variety of actions concurrently.
* Ability to share knowledge amongst more junior team members
* Ability to work to given targets.
* Self motivated with ability to work with minimum supervision.
* Customer focused.
* Quality focused role – providing quality service to both internal and external customers.
* Team focused – working with colleagues throughout the business.
* Reactive – responding to daily workloads as dictated by customer requirements.
* Proactive – making sure KPI’s and SLA’s are met.
* Handle and co-ordinate complaints and compliments.
* Competent use of technology
* Strong communication skills both written and verbal.
* IT proficient
* Excellent customer service, organisational & communication skills.
* High profile within market