Job Description Our established client based in Canary Wharf, London is looking to recruit a full time Customer Service Advisors. *Potential Perm Position* *Prominent Local Employer* *Excellent Training Provided* *Gain Experience* *Immediate Start* *Suitable for Retail Applicants* As a Customer Service Advisor, you will be responsible for delivering excellent customer care and support to consumer across all contact channels. You will be first point of contact for consumers and handle their queries for the entire range of products. At the core of Consumer Care team, you will ensure that consumers receive the quality of care expected, while following the procedures and quality processes. You will handle queries and consumer complaints in relation to these products and their consumption, as well as liaise daily with the teams with regards to order management. The role requires you to have excellent interpersonal skills, and the ability to respond to consumers and parents in an empathetic, caring and friendly manner. Skills required: ● Ability to communicate effectively and empathically with a wide range of consumers and members of the public ● Excellent written and verbal skills ● Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions. ● A problem solving attitude, with the ability to both follow established processes and to adapt your style of communication to every particular need. ● Customer care experience, preferably within the food industry sector ● IT skills: ability to use Google suite and Microsoft office, strong typing skills. CRM Knowledge such as Salesforce will be a plus ● Flexible to work shifts ● Self-motivated and a team player ● To have fun at work! Salary: £25,584 per annum - 40 hours per week Hours: 40 paid hours per week, typically between the hours of Monday to Friday 9am till 6pm Saturday 9am till 4pm 40 hrs a week 5 working days Full training provided and paid for Great Working Environment Accessible by bus and Tube Company Benefits: ● Working culture of fun and sociable team environment ● Pension Scheme ● Eye test vouchers and discounts ● Discounted corporate gym membership with Nuffield ● Involvement with local charities and fundraising days ● Campaign specific benefits including discounts, incentives and prizes ● Recommend a friend scheme paid reward of £500 ● Apprenticeships qualifications and career flight path schemes ● Recognition and reward schemes with Perkbox rewards. ● Cycle to work scheme To be considered for this excellent opportunity, please apply now with your up to date CV and we will be in touch in due course.