Job summary
Harvey Group Practice is currently looking to expand their busy reception team and recruit a receptionist, to support the heavy workload and pressures in primary care. Training will be given.
1. Schedule: Monday to Friday
2. Expected hours: 30-37 per week
3. Work location: In person
4. Job type: Full-time, permanent
Shifts will principally be at our Jersey Farm site, but will include working at both our surgeries.
Main duties of the job
5. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
6. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
7. Deal with all general enquiries, explain procedures and make new and follow-up appointments.
8. Action requests received from patients and local pharmacy team received by email
9. Enter patient information on to the computer as required
10. Provide flexible cover for members of the reception team during periods of sickness and annual leave
11. To be responsible and resourceful whilst working under pressure. To remain calm along with the ability to work as part of a busy team having a flexible and co-operative approach to work
On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the reception manager.
About us
We are a busy, large training practice with 7 GP Partners and 5 salaried GPs based in central St Albans, with a branch site at Jersey Farm. With a list size of approximately 14,500 patients, we support an extended clinical team using our premises including pharmacists, physiotherapist, social prescribers and midwives, supporting our patients. You will be joining a supportive, friendly, approachable and committed team. Our clinical system is EMIS Web.
Benefits include:
12. Free on-site parking when available
13. 4 weeks' holiday
14. Company pension
15. Free parking
16. Sick pay
Job description
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person Specification
Knowledge, Skills and Experience:
Essential
17. Customer focused, with an eye for detail and a welcoming manner
18. Previous experience of working in a busy customer facing service
19. Good written and verbal communication skills
20. Reliable/proven attendance record
21. Ability to work under pressure
22. Attention to detail
Desirable
23. Experience of working in a GP surgery
24. Experience of using EMIS clinical software
25. Experience of working in a patient facing role