12th August, 2025
Senior Project Manager
Reporting to: Head of Operations
Location: Reading
Salary: £55K - £60K (DOE) + benefits
Role Purpose
We are seeking a dynamic and experienced Senior Project Manager who can both lead and develop a high-performing project management function and personally deliver complex, customer-facing projects. This hybrid role combines the leadership and strategic responsibilities of managing a project management team with the hands-on accountability of delivering high-quality projects to our clients.
You will be responsible for ensuring all projects are delivered to agreed quality standards, within budget, and on schedule — while also driving process improvements, mentoring project managers, and managing the overall project portfolio.
Key Responsibilities
Leadership & Department Management
1. Lead, coach, and develop the Project Services team, fostering a high-performance, customer-first culture.
2. Define, implement, and maintain core project management methodology, tools, and standards.
3. Manage portfolio planning, resource allocation, and performance monitoring across the project department.
4. Work with senior leadership to develop the Project Services strategy and ensure it aligns with organisational goals.
5. Support bids and proposals with resource planning, estimates, and delivery input.
Customer-Facing Project Delivery
6. Act as the Single Point of Contact (SPOC) for customers and internal stakeholders on assigned projects.
7. Manage projects from inception to completion, ensuring deliverables meet agreed scope, quality, time, and budget.
8. Produce and maintain essential project documentation (PID, schedules, cost trackers, risk logs, change control records).
9. Apply strong scope management and change control to prevent scope creep.
10. Lead customer meetings, presentations, and service/project reviews.
11. Ensure accurate, timely invoicing and financial reporting for assigned projects.
Governance & Process Improvement
12. Ensure project governance is followed, with regular status reporting to customers and internal boards.
13. Identify and drive improvements to project processes, systems, and reporting tools.
14. Proactively manage project risks and escalations, ensuring resolution and customer satisfaction.
15. Analyse progress and cost reports, ensuring accuracy and completeness of data.
Skills & Experience Required
16. 5+ years proven experience in leading a project function and delivering complex IT infrastructure or service transition projects.
17. Strong track record in customer-facing project management, with budgets up to £1M+.
18. Experienced in managing multi-site, offshore, and distributed teams.
19. Prince2 Practitioner, PMI, or equivalent certification (ITIL Foundation desirable).
20. Excellent leadership, coaching, stakeholder engagement, and communication skills.
21. Commercial acumen with strong financial and resource management skills.
22. Experienced in IT outsourcing, hardware deployment, service transitions, and technical project delivery.
23. Skilled in MS Project, O365, and project management tools.
Why Join Us?
This role offers the unique opportunity to shape and lead a project management function while staying close to delivery, giving you the best of strategic leadership and hands-on customer engagement. If you thrive on variety, enjoy building teams, and have a passion for delivering exceptional results, we want to hear from you.
Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages thousands of tickets a day for more than 200 customers.
Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving industries.
We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited.
Our vision aims to exceed expectation and delight customers every time and our values are integral to the way we work together.
Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.
ESP Global Services is an equal opportunity employer.