THE ROLE
As a hands on UX/UI & Service Designer you will design and test user centred digital products and supporting services within our new IT function. You will plan and run research, translate insights into intuitive interfaces and end to end service journeys, and collaborate closely with engineers and product owners to ship high quality solutions.
KEY RESPONSABILITIES
User Research & Testing
• Plan, conduct and analyse qualitative and quantitative studies (interviews, usability tests, surveys, analytics reviews).
• Communicate findings through personas, journey maps and actionable insights.
Interaction & Visual Design
• Create information architectures, user flows, wireframes, highfidelity UI and interactive prototypes in Figma.
• Ensure designs are responsive and meet WCAG 2.2 AA accessibility standards.
Service Design Mapping
• Document current and future service blueprints, highlighting backstage processes, systems and roles.
• Identify painpoints and opportunities to streamline user and staff experiences.
Design System Contribution
• Reuse and extend our component library; document new patterns for wider adoption.
Agile Delivery Collaboration
• Work daytoday with product, engineering and QA in Scrum/Kanban squads.
• Provide clear design specifications and support implementation via design reviews.
Continuous Improvement
• Define success metrics with product teams and iterate designs based on data and feedback
postlaunch.
SKILLS & COMPETENCIES
To be successful in this role, you will demonstrate:
* Time management & prioritization skills - things can get a little hectic, so the ability to effectively manage yourself and your workload is critical.
* Excellent communication skills (in English or/and other European languages) - you must be able to organize your thoughts in a way that others find clear and compelling. You will be expected to together well-written, grammatically correct emails and other communications. When communicating verbally – whether over the phone, on video calls, in person or in meetings – you will need to be articulate, warm and engaging.
* Flexibility - being an effective team player means being flexible in your approach and open to getting involved with new things, even if they are not spelt out in your job description.
* Intellectual Curiosity – Technical Management is a broad and nuanced field, and we are looking for someone who is truly interested in our profession and has the intellectual curiosity to delve deep into topics and bring fresh ideas to the team.
* IT Literacy - you need to be comfortable with IT systems and working with data (you should have at least intermediate-level Excel).
* Delivery focus – it may sound obvious, but the ability to proactively churn through work at pace and deliver quality outputs really matters!
* Strong critical thinking and problem-solving skills.
* Passion for our mission ‘to generate a more sustainable future by leading the transition to clean energy.
* Our values: be a leader, build trust, be responsible, be innovative and ‘bring your alpha’.
EXPERIENCE & QUALIFICATIONS
* 3–5 years professional experience delivering UX/UI and service design for digital products.
* Strong portfolio demonstrating research backed design solutions and measurable impact.
* Proficient with Figma (or similar), prototyping, and collaboration tools (Miro, Jira, Confluence).
* Working knowledge of HTML/CSS principles to facilitate handoff and implementation conversations.
* Experience conducting usability testing and analysing mixedmethod research data.
* Comfortable working in agile delivery environments alongside crossfunctional teams.
* Solid understanding of accessibility and inclusivedesign practices.
* Degree or equivalent experience in UX Design, Service Design, HCI, Interaction Design or related field.
* Relevant certification (e.g. NN/g UX Certification) advantageous.
WHAT WE OFFER
* A busy role in a supportive team, with plenty of opportunities to learn
* International scope – we operate in over 8 countries
* Hybrid working – we will need you in our (London Office Soho) at least 2 times a week, but you will normally be able to work remotely for the remainder of the week
* Annual discretionary bonus
HOW TO APPLY
If you are interested in this opportunity, please follow the link to apply or send your application to careers@nextenergygroup.com. If you have been shortlisted for the next stage, we will be in contact within 14 days.
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DIVERSITY AND INCLUSION
Our approach to diversity and inclusion is a natural extension of our values. Our entrepreneurial culture inspires us to try new things, be open to different viewpoints and be bold. Our Group is committed to cultivating and preserving a culture of connectedness that values difference and gives space for individual expression. The collective sum of our individual differences, life experiences, knowledge, innovation, self-expression, and talent and hard work form the bedrock of who we are and who we aspire to be.
We are committed to equal employment and advancement opportunity irrespective of race, color, ancestry, social background, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity.