We’re looking for a Process Improvement Specialist to join us in Bradford.
The Process Improvement Specialist is crucial to the Payment Operations function, focussing on our Sunrise customer account. As part of the Sunrise Purchase to Pay (PTP) Team, this position plays a pivotal role in driving transformation and supporting Sunrise’s PTP initiatives in alignment with agreed SLAs and KPIs.
The Process Improvement Specialist will lead master data cleanse activities, reporting automation, process improvements and implementation. Reporting into the Senior Manager, the role will oversee the accurate and efficient execution of PTP process improvements, consistently providing high-quality results that align with the Transformation Roadmap and collaborating with key stakeholders to identify and embed technical and practical solutions.
What will you be doing?
1. Lead and support projects and change strategies in alignment with the Transformation Roadmap and Sunrise PTP Initiatives
2. Identify opportunities for process improvements, propose effective solutions, plan and implement process alignment/centralisation and automation
3. Requirement gathering, analysis, impact assessment and validation of the business need and alignment to effective ways of working and best practice such as PO compliance, supplier behavours and master data
4. Ensure changes are well understood by the team and the business
5. Collaborate effectively with operational teams and key stakeholders impacted, to ensure the improvement projects and initiatives are optimally run and delivered
6. Drive enhanced visibility and reporting of all KPIs and SLAs
7. Manage the Transformation Analyst, supporting and directing their objectives including master data cleanse activities, maintenance protocols and communication
We tend to look for people with:
8. In-depth understanding of the Purchase to Pay (PTP) function and associated processes.
9. Experience working with SAP, Ariba and other financial management tools.
10. Agile and adaptable, thriving in a fast-paced environment with a focus on meeting deadlines and managing competing priorities.
11. Strong customer service skills, with clear and concise communication, ensuring positive stakeholder engagement.
12. Experience in a project or change role
13. Experience working with automation technologies and/or supporting the delivery of automation projects
14. Excellent oral and written communication skills with demonstrable stakeholder management skills
15. Resilience – organised, motivated, and adaptable in the face of changing priorities.
16. Attention to detail – gets things right first time through effective self-review, and by critically challenging data inputs and explanations.
17. Ability to learn new areas to provide challenge, or strategies to provide challenge to project delivery plans via others
18. Ability to identify process improvement opportunities and ensure effective resource utilisation
19. Proficient use of Microsoft Excel, PowerPoint, and Word
20. Familiarity with integrations and data requirements between multiple systems
What’s in it for you?
21. Competitive salary
22. 25 days annual leave with the option to purchase 5 more
23. Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
24. Matched pension contribution up to 10%
25. Access to our car benefit scheme
26. Access to our online learning platform to continue to develop and grow your career with us
27. The chance to join an innovative, fast-paced and passionate team
Who we are:
Liberty Blume, a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow!
Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background.