Job Title: Director of Professional Services, Hemel Hempstead
Client:
Pathlock
Location:
Hemel Hempstead, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
26.08.2025
Expiry Date:
10.10.2025
Job Description:
Who we are looking for:
The Director of Professional Services provides leadership, vision, and growth strategy for the Application and Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build trusted advisor relationships with clients. Manages key metrics for consulting (utilization, profitability, revenue growth, customer satisfaction) for the Identity Governance organization. Acts as the reporting point for all individual contributors throughout the Professional Services organization, responsible for the care and development of the entire delivery team.
Responsibilities:
* Develop partnerships across other service and domain areas
* Manage a services team of over 10 members
* Focus on client satisfaction during service delivery
* Oversee engagement schedules and resource utilization
* Maintain key sales tools for Application and Identity Governance
* Develop vendor and partner relationships within Identity Governance
* Build relationships across Solution Areas, Practices, and Sales leadership; mentor resources
* Ensure team skills and capabilities to maximize quality, performance, and billability
* Train and equip resources to meet customer expectations
* Handle personnel performance and escalations
* Enhance and streamline product security service offerings
* Grow, develop, and retain team members
* Assist sales in identifying and closing new business opportunities
Qualifications:
* 10+ years in information security and/or professional services
* At least 8 years in Identity Governance and Administration or Identity and Access Management
* 5+ years in mentoring and managing professional services
* Understanding of consulting financial metrics
* Experience leading delivery projects with successful outcomes
* Deep knowledge of Application Governance, IAM, Governance, User Lifecycle Management, Data Management
* Experience with Pathlock, SailPoint, Saviynt solutions
* Experience across multiple industry verticals
* Operational experience in consulting offerings and go-to-market strategies
* Awareness of current cybersecurity trends and threats
* Strong communication skills
* Mentoring ability and growth mindset
* Experience with enterprise software or system integration
* Client and partner communication skills
* Project management experience
* Proficiency in consulting, planning, resource management, and solution implementation
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