Overview
About The Role
We are actively building diverse teams and welcome applications from everyone.
Role: Microsoft Consultant
Location: National but commutable to an SCC Site (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: £55,000 - £75,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life-long learning opportunities
* Opportunity to join Europe's largest privately-owned IT Company
Role purpose
The Microsoft Licensing Specialist will support & engage around Microsoft Enterprise customers by providing licensing expertise, and true-up support for both new and existing clients. Working with Microsoft operations team, to enable efficient quoting & BOMs, this role is pivotal in advising internal teams on licensing, pricing, amendments, and concessions, while collaborating with customers to address licensing needs and identify service opportunities.
Key responsibilities
* Client Workshops and Presentations: Conduct regular workshops and engaging presentations for our clients, helping them understand the intricacies of Microsoft solutions.
* Pre-Sales Support: Collaborate with our Solutions Sales team as a Subject Matter Expert (SME), providing insights and technical guidance during pre-sales activities.
* Data Analysis and Reporting: Dive into complex data sets, analyse trends, and create actionable reports that drive informed decision-making
* Strategic Consulting & Advice: Offer strategic recommendations to align customer roadmaps with Microsoft’s technology and license stack. Translate licensing options and financial impacts, empowering organizations to negotiate effectively.
* Customer Support: Provide exceptional support to our clients, addressing their queries and ensuring their satisfaction.
* Operational Excellence. Provide extensive knowledge of Microsoft agreement, platforms and operational processes
Skills and experience
Essential Experience
* Relevant hands-on experience with Microsoft software licensing (SAM-based or sales equivalent).
* Solid business acumen with the ability to translate technical requirements into business terms.
* In-depth and strategic understanding of Microsoft Licensing programs, tools (Explore.ms, poet – partner self-service), and platforms.
* Understanding of operations processes for transacting Microsoft Volume Licensing.
Preferred Experience
* Deep understanding of the Microsoft purchasing motions.
* Experience in the preparation of Microsoft Agreements and Enrolments.
* Acting as a subject matter expert regarding Microsoft Licensing and Product Use Rights.
* Evidence of following the Microsoft T-36 framework during the customer's agreement lifecycle.
* Uncovering opportunities within the customer base that align with the company's GTM strategy.
* Experience of close collaboration with Account Managers, Solution Specialists, and other cross-functional departments.
* Attendance at internal/external customer calls and co-presenting with the sales team as a subject matter expert.
* Collaborating with sales on developing and maintaining an active customer account plan.
* Providing issue resolution and escalation management.
* Supporting enablement for customers on Microsoft products, licensing changes, and value-added services.
* Supporting customer setup and onboarding with SCC and Microsoft.
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
#J-18808-Ljbffr