Job Summary
We are looking to appoint a highly‑motivated, enthusiastic, efficient and friendly person to be part of our Central Booking Line and Reception Team. The Clinical Navigator within Integrated Sexual Health Services will work in a busy integrated sexual health environment, within a multidisciplinary team.
Shift patterns will be discussed at offer stage, will include working until 19:00 and will be 1 Saturday in 4. Clinic opening times are:
* Monday – Thursday: 07:45 – 19:00
* Friday: 07:45 – 17:00
* Saturdays (1 in 4): 09:45 – 13:15
Previous applicants need not apply.
Key Responsibilities
* Work effectively as part of the reception and central booking telephone line teams across clinic settings in North Derbyshire, dealing with enquiries promptly, politely and effectively in all circumstances. This involves asking clients sensitive questions.
* Ensure clinic is conducted efficiently and is properly prepared to receive patients before clinic and secured after clinic sessions.
* Use the Inform electronic patient records system to book, amend, and cancel appointments, and to record arriving patients.
* Observe and maintain strict confidentiality with regards to any patients/family/staff records and information in line with the Data Protection Act.
* Deal appropriately with instructions or queries from staff, clinicians and partner organisations.
* Assist in clerical/administrative duties as required.
* Work flexibly to support the ongoing development of sexual health services, engaging in patient and public involvement in hubs and peripheral clinics as required.
* Responsibility for the waiting room, including supporting patients who may be upset or have to wait longer than expected for their appointment.
About Us
Integrated Sexual Health Services has clinics at our Wheatbridge and Florence Nightingale Community Hospital Site in addition to many peripheral clinics across Derby and Derbyshire. DCHS employs around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.
Details
* Date posted: 19 December 2025
* Pay scheme: Agenda for change
* Band: 2
* Salary: £24,465 a year pro rata
* Contract: Permanent
* Working pattern: Part‑time
* Reference number: 842‑SCS‑6311‑25‑A
* Job locations:
Wheatbridge
Wheatbridge Health Centre
Wheatbridge, Chesterfield S20 2AB
Requirements – Education, Qualifications and Training
* Maths and English – GCSE Grade 4/C or above
* IT Qualification e.g. ECDL, CLAIT or the ability to demonstrate good IT skills
Requirements – Experience and Knowledge
* Demonstrate a flexible approach to work
* Understanding and recognising the importance of confidentiality and data protection
* Previous experience of working with members of the public
Desirable
* Previous experience of working in either reception or call handling environment
* Ability to follow instructions accurately
Requirements – Skills and Attributes
* Excellent interpersonal skills
* Demonstrate excellent verbal and written communication skills
* Ability to work on own or part of a team
* Ability to provide a welcoming environment for patients, health professionals and members of the public
* Excellent telephone manner with the ability to build a rapport over the telephone
Personal Qualities
* Calm, confident and professional manner
* A positive and flexible approach to cover the demands of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Derbyshire Community Health Services NHSFT
Wheatbridge Health Centre
Wheatbridge, Chesterfield S20 2AB
Website: http://www.dchs.nhs.uk/
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