Customer Service Administrator - Temporary
Working Hours - Friday - Monday Flexi Start between the hours of 7am to 9am (30 hours per week)
Are you passionate about delivering outstanding customer service and keeping operations running smoothly? Were looking for a proactive and organised Customer Service Coordinator to join our team in Craigavon to cover maternity leave.
What Youll Be Doing:
The purpose of role is to provide a professional and effective service to all of our customers with regards to the management of orders
Be a central point of contact for all customers, plants, 3PLs and account managers regarding customer order management.
To work collaboratively across the full Pilgrims Europe Customer Service Team
Be flexible to meet ongoing business needs and rota requirements which include weekends and bank holidays
Key Responsibilities\Measures of Success
Act as an ambassador for Pilgrims, ensuring professional conduct, approach, and personal presentation at all times.
Continually developing own skills through completing Company training
To communicate at all levels sharing information, knowledge, instructions, advice, support and understanding.
Develop a breadth of knowledge and understanding of the team, working with your colleagues in other departments and functions.
To carry out other duties that may reasonably be requested of you to ensure the efficient running of the business.
Support the Manager, assisting with development strategies which questions current working practices with a view to continuously improve our methods.
To ensure accurate processing of daily EDI transmissions and to manually input or scan orders.
Maintenance of all systems / tools required to process orders first time accurately and efficiently.
To act as a substitute when colleagues are absent.
Take ownership of issues and flag as the arise.
To support the wider team through cross business order processing support for PFM / MP and PUK
To undertake other ad-hoc duties as and when requested
Apply problem solving techniques to resolve operating problems and recommend improvements to maintain operation running costs at a planned level
Ensure that all processes are carried out correctly/ to standard, first time
Must be aware of all business requirements and understand the impact of their decisions
Uphold a consistent approach to working procedures in line with all company policies, procedures, and best practice.
Working effectively in reducing errors to reduce cost
Provide an excellent customer service by building strong relationships at all levels of the business internally and externally
To answer the phones / email queries in a timely manner
Ensure Safety first
Provide functional reports on request
Skills & Knowledge
SAP Experience
Excellent customer service skills
High degree of IT literacy including Microsoft Office, particularly excel
Exceptional accuracy and attention to detail
Excellent verbal and written communication skills
Ability to work under pressure and able to multitask
Ability to build key working relationships both internally and externally
Flexibility, openness, able to manage and embrace change, approachable
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