Claims Client Relationship Manager – Chubb
Join us as a Claims Client Relationship Manager within our Real Estate practice. In this fast‑paced role you will manage a portfolio of accounts, working with brokers, clients, Chubb colleagues and third‑party partners to uphold the highest standards of claims service. You will support business growth from the initial quoting stage through to contract renewal and help shape strategy and processes as the business evolves.
Job Description
We are looking for a candidate passionate about building strong relationships and delivering outstanding client service. The role requires exceptional stakeholder management and a deep understanding of real‑estate insurance claims.
Key Responsibilities
* Collaborate with internal and external stakeholders to deliver exceptional claims customer relationship management, including resolving queries, managing escalations, and reporting.
* Serve as the primary contact for local claim service issues within the Real Estate portfolio, working closely with underwriting and claims teams and escalating as needed.
* Maintain a comprehensive register of all accounts and coordinate with vendor teams to ensure service instructions are up to date for all parties.
* Proactively problem‑solve and coordinate activities to address claims service issues, supporting the business in resolving queries efficiently.
* Build and maintain regular contact with designated brokers, championing Chubb’s claims service proposition.
* Participate in new business pitches, complete tender documentation, and attend claims review meetings for existing client accounts.
* Monitor and review internal and external processes to ensure they remain fit for purpose as the business grows and evolves.
Qualifications
* Experience in Real Estate insurance and a strong background in the insurance industry, particularly within claims environments.
* Demonstrated relationship management skills, with the ability to work effectively with a wide range of stakeholders.
* Experience with multi‑national programmes and a strategic mindset to adapt and improve procedures.
* Excellent problem‑solving, teamwork, and time‑management skills.
* Ability to thrive in a fast‑paced environment and manage competing priorities.
* Graduate level or equivalent professional/academic qualifications.
We Offer
* Competitive salary & pension scheme
* Discretionary bonus scheme
* 25 days annual leave plus the ability to purchase 5 additional days
* Hybrid working options
* Private medical cover
* Employee Share Purchase Plan
* Life assurance
* Subsidised gym membership
* Comprehensive learning & development offerings
* Employee Assistance Programme
Core Values
Integrity. Client focus. Respect. Excellence. Teamwork. Our core values guide how we live and work, fostering an ethical and honest environment committed to our clients and to mutual trust and respect for all employees and partners.
Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and treat colleagues, candidates, clients and business partners with equality, fairness and respect, regardless of age, disability, race, religion, gender, sexual orientation, marital status or family circumstances. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please let us know.
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