Overview
FedEx is the largest express transportation company in the world, serving more than 220 countries and territories. We work to deliver the most important package of someone's day. Our team of passionate people believes their day-to-day work is invaluable in delivering an outstanding experience to customers. 530,000 team members strong, we are diverse and ambitious. Working hours are 35 hours per week. Salary is £13.42 per hour, with premia paid for hours worked between 7pm – 10pm and 10pm – 6am.
What you will be doing
* Ensuring that customers’ urgent packages reach the right place on time
* Answering incoming calls from customers regarding shipment collection requests and delivery inquiries
* Checking and investigating failed shipment deliveries or collections as needed; prioritising and reallocating any failed deliveries for the next day
* Entering data into our in-house tracking system
* Maintaining clear and effective communication and collaboration with the team, your manager, and other operations stations
* Adhering to FedEx processes, procedures, controls and regulatory requirements
Qualifications / Skills
* Good communication and social skills
* Ability to work in a fast-paced environment with strict timelines
* Ability to manage own time effectively with attention to detail
Benefits
* Employee Assistance Program for you and your family in difficult life situations
* Employee reduced-rate shipping
* Great career opportunities
* Attractive compensation package
* Training to get you started and on-the-job learning opportunities
* Extensive learning resources to further develop your skills and knowledge
* Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
Additional information: FedEx is committed to diversity and inclusion. FedEx is an equal opportunity employer and maintains a diverse and inclusive workforce.
FedEx in the UK is Disability Confident - committed. The company emphasizes its People-Service-Profit philosophy and culture as key drivers of success and growth.
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