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Job Type: Full-Time (including weekends and bank holidays on a rota basis)
Salary:up to £26,500
About the Role
A dynamic and growing accommodation provider in Central Bristol is seeking an enthusiastic and detail-oriented Reservationist to join their busy team. This is an exciting opportunity for someone with a passion for hospitality and excellent customer service skills to play a key role in managing bookings across a portfolio of high-end serviced apartments.
As a Reservationist, you will be the first point of contact for guests and corporate clients, ensuring every enquiry is handled efficiently and professionally. You’ll work to maximise occupancy, support daily operations, and help deliver a seamless guest experience from enquiry through to departure.
Key Responsibilities
Respond to guest enquiries via phone, email, and in person in a timely and professional manner
Process and manage reservations to optimise occupancy across the property portfolio
Liaise with corporate clients and their guests to ensure a smooth booking experience
Handle guest queries and resolve issues with efficiency and care
Coordinate with housekeeping and maintenance teams to ensure apartments meet quality standards
Assist with general administrative tasks in the office
Participate in an out-of-hours call rota as required ( normally working 1 weekend in 3 on call)
Skills & Experience
Previous experience in hospitality or a reservations-related role
Excellent written and verbal communication skills
Strong administrative and organisational abilities
Proficient in Microsoft Office (especially Excel and Word)
Comfortable working as part of a team and independently
Problem-solving mindset with the ability to prioritise tasks effectively
Availability to work across a 5-day week, including some weekends and bank holidays
Why Apply?
This is a fantastic opportunity to be part of a supportive and forward-thinking team in the heart of Bristol. You’ll be working in a collaborative environment where high standards, attention to detail, and customer satisfaction are key to success.
How to Apply
To apply, please send your CV along with a brief covering note outlining your relevant experience and availability.
Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites
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