Job Description
Robert Half has exclusively partnered with OUem to recruit for a newly created IT Operations Lead role based in Oxford. This is a permanent opportunity, paying up to £85,000, plus 25% discretionary award, ideal for candidates looking for better exposure to leading IT strategy and technology operations.
Senior hands-on IT Operations Lead responsible for operational stability, governance, and delivery of technology change across a multi-system environment.
This role combines IT operations leadership, policy & governance ownership, vendor management, data mapping, and end-to-end technical project delivery. Acts as a key interface between Technology, Compliance, and Operations.
Key Responsibilities
IT Operations
* Own day-to-day operational performance of infrastructure, SaaS, and core business systems
* Define and manage service standards, KPIs, and support processes
* Manage and hold third-party IT vendors accountable
Policy, Governance & Controls
* Author, maintain, and enforce IT policies, standards, and procedures
* Maintain audit readiness and documented IT controls
* Align IT operations with compliance and risk requirements
Project & Change Delivery
* Lead end-to-end delivery of IT initiatives (cloud migrations, infrastructure upgrades, system replacements, security tooling)
* Ensure operational readiness: documentation, training, and support handover
Data Mapping & Information Risk
* Own system/data maps, data locations, access models, and system dependencies
* Improve visibility and reduce information and operational risk
Risk, Incident & Resilience
* Oversee incident management, investigation, and remediation
* Maintain DR/BCP documentation and testing schedules
About You
* Proven experience in IT Operations / Technical Operations / Infrastructure roles with leadership responsibility
* Strong understanding of cloud (Azure preferred), networking, identity & access management, and SaaS environments
* Proven experience writing and owning IT policies, standards, and operational processes
* Experience delivering cross-system or infrastructure projects end-to-end
* Strong documentation capability (data flows, system dependencies, controls)
* Confident communicator with technical and non-technical stakeholders
On Offer
* Up to £85,000 plus discretionary award of up to 25%
* Onsite in Central Oxford
* Employer Pension contribution 10-16% of salary (employee contribution dependent)
* Benefits allowance - tied to employee pension contribution
* Life cover 4x salary
* Private medical cover (Individual - end of probation)
* Critical Illness cover 2x salary (end of probation)
* Income protection cover up to 75% salary (end of probation)
* Cash health plan (end of probation)
* 26 days holiday + bank holidays. The office is usually closed between Christmas and New Year. We do not require staff to take these days from their annual holiday allowance.
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