In this role, you will oversee end-to-end service delivery across secure cloud-based environments, ensuring services meet performance, quality and compliance expectations. You will take ownership of service outcomes, acting as the primary point of contact for stakeholders while driving continuous improvement and operational excellence across complex IT services. Working closely with technical teams and partners, you will coordinate delivery, manage risks and issues, and ensure services remain aligned to evolving client needs. You will bring structure, innovation and leadership to service management, supported by a collaborative culture that enables you to grow and succeed.
Responsibilities
* Lead and deliver end-to-end service management across secure environments
* Engage and influence client stakeholders, building trusted relationships
* Monitor and improve service performance against agreed SLAs and KPIs
* Manage and mitigate risks, issues and dependencies effectively
* Coordinate and align cross‑functional teams and external partners
* Report and communicate service performance, risks and commercial status
* Drive and embed continuous service improvement initiatives
Qualifications
* Strong experience in service delivery or IT service management within complex or secure environments
* Proven ability to manage stakeholders, drive performance and lead service improvements
* Strong stakeholder communication and engagement skills
* Experience leading and coordinating cross‑functional teams
* Solid understanding of risk and issue management
* Knowledge of ITIL frameworks and best practices
* Understanding of Oracle cloud infrastructure
* Desirable: experience with performance reporting and service metrics
* Desirable: commercial awareness, including time‑and‑material and fixed‑price models
* Advantageous: experience driving continuous service improvement
Benefits
* Insurance coverage
* Medical benefits
* Pension plan
* Member Assistant Programme
* Check4Cancer
* Flexible time off
* Share Purchase Plan
* Member discounts
* Dental benefits
* Vision benefits
* Profit Participation Plan
* Health and Wellbeing Programme
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