Overview
Location: Borehamwood, WD6 1JD
Salary: £45,000 - £55,000 per annum, DOE + Excellent Benefits
Contract: Full time, Permanent
Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 year’s service, Private Health Insurance after 2 years’ service
Chalkline Borehamwood, England, United Kingdom
Chalkline is a Microsoft Solutions Partner focused on Modern Work and Azure Infrastructure, with an Advanced Specialisation in Azure Virtual Desktop. We deliver technical excellence and outstanding service to clients, and are committed to supporting our team with opportunities for growth and professional development.
We are recruiting for a 3rd Line IT Technical Analyst to work directly with clients on technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop/server management tools, and networking products.
Responsibilities
* Deliver outstanding customer service and act as a technical escalation point for 1st, 2nd line, and sales/support teams.
* Manage and resolve incidents, projects, and support requests to a high standard with clear client communication throughout.
* Take ownership of tasks, deadlines, and self-learning across new environments and technologies.
* Support and mentor apprentices and colleagues, fostering teamwork, knowledge-sharing, and professional standards.
* Assist with project delivery, including hardware deployment, software installation, and onsite support when required.
* Contribute to process improvement, R&D of products, and internal IT management (e.g., servers, domains, PC builds).
* Provide cover for team members and supervise where needed; actively pursue personal and professional development, including relevant certifications.
Ideal qualifications and technologies
* 3-5 years' experience with 3rd line support
* Microsoft 365
* Microsoft Azure
* Microsoft Entra
* Intune
* Windows Server (2016 / 2019 / 2022)
* Active Directory
* Windows networking
* Basic routing, switching and firewall rules
* Printer troubleshooting
Why join Chalkline
* Work with the latest Microsoft technologies
* Gain industry-recognised certifications
* Be part of a friendly, supportive team that values quality and professionalism
* Receive continuous learning and development opportunities
* Make a real impact in a growing business
Plus free parking, training programmes and much more. If you feel you have the skills and experience to be successful in this role, click on APPLY today.
No agencies please.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Media
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