About the Company
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services. EMED Group is committed to providing equal opportunities and encouraging equality, diversity and inclusion, to eliminate unlawful discrimination and to create a safe and respectful working culture for all.
About the Role
An Ambulance Care Assistant (ACA) is a hugely rewarding and fulfilling role. Each day you’ll be helping someone in need, making their lives that little bit easier, and knowing that you make a difference to their day provides you with a real sense of achievement.
Your main responsibility will be transporting elderly, sick and vulnerable service users to and from their medical appointments and between healthcare facilities.
This can be carried out as two‑person crews or alone, so it is vital to hold a full UK manual driving licence and to have a good degree of physical fitness.
Contract
Permanent/Full Time. Shifts – 09.00‑20.00 and 11.00‑22.00, 4 on 4 off / 38.5 hours per week.
Responsibilities
* Transporting elderly, sick and vulnerable service users to and from their medical appointments and between healthcare facilities.
* Assisting in the transportation of "end of life" service users, ensuring a high level of empathy is present at all times.
* Building rapport by effectively communicating with patients and their relatives/friends.
* Responsible for lifting, securing and helping service users in and out of the Ambulance.
* Assist with the handing over of patients to appropriate staff on arrival at treatment centres/hospital's or to family/friends at their homes.
* Transfer patients from beds to stretchers, chairs to chairs or similar both in and out of hospital and medical/commercial flights.
* Assisting service users with challenging behaviour and/or mental health illnesses.
* Ensuring that the ambulance is kept safe, clean and tidy.
Qualifications & Skills
* An effective communicator and experience of communicating with others in what can often be emotional circumstances.
* To be a calm, considerate, careful driver.
* To have a natural flair for team working and collaboration.
* Pass an Enhanced DBS check (company funded).
* Familiar with the local and surrounding area.
* Hold a valid UK manual driving licence with less than 6 points.
* Be physically fit for patient handling and moving.
* Be able to work flexible shifts.
Values
* Collaborative – We work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
* Agile – We listen, learn and adapt to improve the business, each other, and ourselves.
* Reliable – We do what we say we will do, we take responsibility and we behave with integrity.
* Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.
Benefits
* Pension Scheme.
* Blue Light Card.
* Uniform provided.
* EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
* Flu vaccination (through an internal campaign in Autumn/Winter).
* £12.21 per hour.
* Paid holiday entitlement.
* 38.5 hours per week – 4 on 4 off / Permanent.
* Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
* 24/7 online/telephone GP Consultation and access to prescriptions.
* 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
* Cash‑plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
* Access to mental health consultations.
* Access to physiotherapy consultations.
* Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
* Financial guidance re retirement planning, tax savings and state benefits.
* Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
* Values‑based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
Equality, Diversity & Inclusion
EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We aim to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best. We endeavour to provide an inclusive and safe working culture for all.
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