HR Operations Team Leader
Location : Birmingham City Centre
Salary : £40-45k dependant on experience. Hybrid, full time and permanent.
We are looking for an experienced HR Operations Team Leader to lead a team of 4–5 HR Administrators, providing clear direction, coaching, and support. You will also collaborate closely with fellow Team Leaders, building strong relationships across the People HR function to ensure seamless, customer-focused service.
Key Responsibilities
* Leading, coaching, and developing a team of HR Administrators
* Acting as the expert for the Onboarding & Admin Hub
* Managing and monitoring the internal HR system prioritising urgent queries
* Managing the relationship with our employment partners
* Producing weekly operational reports for the business and people team
* Ensuring timely processing of all tasks and delivering a smooth onboarding experience
* Overseeing team project work and managing small-scale projects
* Continuously reviewing and enhancing processes to drive service excellence
* Investigating escalations and resolving queries as needed
* Responding to internal requests and supporting stakeholders across the business
Experience
We are looking for previous professional service experience in an HR Team Leader position, ideally within a law firm, experience managing people in a HR capacity and a strong understanding of HR systems, policies and processes.
If you have any queries about the role contact Katie on 0121_633_4443. Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer.
Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018. Please refer to our privacy notice which will explain how we as an organisation will manage your data on our website. If your application is successful, we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful, we will delete your application within 6 weeks and all record of your data. Katie Bard is acting as an employment agency.
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