What you’ll be doing
as CGS Advisor:
1. Process customer payments in line with our regulatory obligations and by our Customer Guarantee Scheme.
2. Respond to customer queries while on the telephone.
3. Write both standard and tailored letters to customers to explain entitlement to payment or answer questions about payments.
4. Investigate and analyse requests for CGS payments submitted for consideration by other areas of the business and the public.
5. To investigate compliance failures highlighted to the CGS Payments Team and complete all necessary amendments whilst maintaining an auditable trail.
6. Highlight drivers of CGS payments to the management team to ensure closed-loop feedback is given to business groups, thus improving the customer experience.
7. Enter accurate data within corporate systems and tracking spreadsheets.
8. Assist in weekly, monthly and annual data reconciliation.
What you should bring to the role:
9. You will have a high level of computer literacy and be comfortable working with a variety of different systems. A good working knowledge of Excel is required, including the use of basic functions such as VLookup and basic formulas.
10. As this is a customer-facing role, strong verbal and written communication skills are essential.
11. As your data entry provided valuable performance information to both external parties and Senior Management within the company, high levels of accuracy and numeracy are essential. Experience in accounting or reconciliation would be advantageous, although not essential.
12. The ability to use your initiative, be organised and work efficiently is essential.
13. You will be comfortable dealing with staff of all levels and able to constructively challenge or influence people and processes to identify improvements. As this is a very small team, a positive demeanour and being a good team player are essential qualities.
What’s in it for you?
14. Salary of £24,800 per annum, depending on skills and experience
15. 24 days holiday per year, increasing to 28 with the length of service. (Plus bank holidays)
16. Generous Pension Scheme through AON
17. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.