At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you’ll be doing:
Establish and manage a Site Reliability Function that is effective, efficient, and proactive in supporting applications used by People’s Partnership customers, employees and linked 3rd party organisations. Provide a customer-focused service that manages the reliability and observability of applications and infrastructure, and issues raised by the business and customers.
* Work with key individuals across IT Service, Architecture, Delivery and Change functions, to define the processes, standards, tooling, automation, and strategic vision for a high-functioning Site Reliability team.
* Support the implementation of DevOps practices within the IT Delivery and Change functions. Remove silos and improve collaboration to support high-performing teams.
* Apply SRE core tenets of measurement (SLI/SLO/SLA), eliminate toil, and perform reliability modelling.
* Develop and maintain a robust operational readiness framework, encompassing SLI/SLO/SLA monitoring, incident management, and readiness assessments alongside existing ITIL teams.
* Develop a strong multi-skilled team that can support our applications and build cross-functional knowledge bases for support that champion a DevOps and Platform Engineering culture.
* Where appropriate, manage staff shift and on-call rotas and ensure sufficient support capacity and escalation points are available.
What we’re looking for:
* Experience working within both Agile and ITIL frameworks.
* Experience in working with DevOps principals and concepts such as CI/CD and IaC.
* Experience of SRE environments and processes specifically in the areas of availability, incident management and monitoring.
* Ability to work well in high-pressure situations. A clear and distinct leadership style focused on efficient problem-solving.
* Proficiency in using monitoring and incident management tools.
* Experience writing runbooks and implementation plans and adopting incident management best practices.
* Strong understanding of environment architecture and release management as part of the software development lifecycle.
What you can expect from us:
* Generous pension contributions with an employer contribution of up to 14%
* Real living wage
* Income protection, critical illness cover & death in service insurance
* Employee healthcare
* Parental and adoption leave
* Learning & development opportunities and study support
* Travel season ticket loans
* Subsidised restaurant in our Crawley office
* Volunteering days and charity payroll giving
* Onsite gym
* Social clubs and events
You can learn more about how we support our employees on our website
Disability Statement
People’s Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People’s Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
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