Senior Guest Experience Agent - Aspire Executive Lounge - Liverpool Airport
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Job Details
Job Title: Senior Guest Experience Agent
Company: Aspire Executive Lounge
Location: Liverpool Airport
Contract Type: Full Time
Hours: 37.5 hours per week, shifts between Monday – Sunday
Salary: £12.96 per hour
Night Shift Allowance: 0.60ph from 1st Jan, increasing to 0.75ph from 1st May 2025, payable for hours worked between 11pm and 6am.
About Us
With over 35 years of award-winning hospitality experience, Aspire Executive Lounges is Europe's largest brand of executive lounges, serving over 5 million customers across 80 lounges daily. We aim to deliver outstanding customer experiences, ensuring our guests leave feeling welcomed, relaxed, and energized.
Role Overview
As a Senior Guest Experience Agent, you will lead the Front of House team, focusing on reception duties, capacity management, guest hosting, and supporting all front-of-house hygiene standards to exceed guest expectations.
Responsibilities
* Manage the Front of House team and maintain a safe, hygienic environment.
* Process guest entries and manage capacity using digital systems.
* Assist with revenue maximization and guest inquiries.
* Host guests, provide lounge facility overviews, and support colleagues.
Qualifications
* Experience in high-volume reception processing.
* Computer literate (e.g., Excel).
* Passion for hospitality and customer service.
* Teamwork and self-motivation skills.
* Conflict resolution experience.
* Flexible working hours covering 0330 – 2100, 7 days a week.
Benefits
* Free parking, meals, and soft drinks during shifts.
* Industry-recognized training and CPD opportunities.
* Recognition schemes and uniform provided.
* Access to pension schemes and employee assistance programs.
* Discounts at retail outlets and Aspire lounge access for family and friends.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Airlines and Aviation
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