Please note: this is permanent position but is also available as a 2 year secondment opportunity for those seeking a fixed-term opportunity
Please note: this position is only available to candidates employed within Transport for Wales. If you are not eligible to apply for this position, your application will not be considered.
Equal Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.
We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.
Role responsibilities
We are currently recruiting for a Head of Current Operations to direct and control the activities of the Transport for Wales Control Centres, overseeing current train operations to ensure delivery of the timetable, target performance, safety, and customer service experience. This is a particularly exciting time in this role, with the launch of the Core Valleys Lines Control at Taffs Well as part of the transformation of rail services in Wales.
The role also exists to develop the relationship with Network Rail to ensure the real time delivery of the train service. This is to be achieved by partnership working and continuous improvement of the decision making of the team of control centre colleagues.
Responsibilities include but are not limited to.
1. Provide strategic leadership to the Operations Control and across the wider organisation to ensure performance is not compromised through Control decision making.
2. Develop and implement strategic contingency plans for the operation with short, medium and long terms plans that enable it to move in the same direction as the wider business strategy in relation to PTL.
3. Align objectives, processes and behaviours to give a seamless service to both internal and external customers to agreed service level agreements.
4. Using all available data and trend analysis improve overall Control operational performance by encouraging and implementing innovation and continuous improvement initiatives that will add value to the effectiveness of the business.
5. Build and maintain collaborative productive working relationships with own team and other stakeholders. Develop a partnership approach and monitor, review and where necessary improve these working relationships to ensure the overall business strategy is achieved.
6. Lead the integration of the Taffs Well Integrated Control Centre supporting delivery of the milestones on the overall Core Valley Lines (CVL) programme.
7. Acting as client for systems transformations, ensuring benefits realisation and supporting contractor management to ensure value for money for the taxpayer and farepayer.
Who we’re looking for
8. Excellent leadership skills
9. Strong people management expertise
10. Extensive experience of project management and delivery
11. The ability to innovate, influence and implement change
12. Strong railway and operational experience
13. Excellent financial and commercial awareness
Welsh Language Skills
The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.
Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.